Closing Date 2025-07-25 Job Title: Contract Performance Lead Location: Tesswood (but can be located across Sussex, Kent or Hampshire) Salary: up to £45,000 depending on experience Job Summary To manage the activities of MEICA (Mechanical, Electrical, Instrumentation, Control and Automation) based Operational service contracts, and work in collaboration with the wider Asset Maintenance function to evaluate the need to carry out the work using outside contractors against available internal resources. To manage the coordination, performance, and reporting of MEICA (Mechanical, Electrical, Instrumentation, Control and Automation) operational service contracts and framework agreements whilst ensuring the required levels of service & financial governance are met. Ensuring all planned works are being delivered in accordance to schedule and budget whilst ensuring improvement strategies and programmes are in place to enable Southern Water to enhance performance year on year. To manage change to existing contracts and establish new contracts within Frameworks, as required. To provide a single, clear and authoritative interface between Southern Water and the operational Contractors To manage and be accountable for the MEICA (Mechanical, Electrical, Instrumentation, Control and Automation) operational Contractor’s service to Southern Water To manage the operational contracts to ensure best value for Southern Water & compliance to budget. To act as Client Representative on operational contracts with ensuing delegated powers. Ensuring affective coordination, scheduling and planning is undertaking for planned and reactive maintenance tasks, with consideration for the most efficient delivery route in terms of cost and compliance To work collaboratively with Operational Managers and Field Performance Managers to understand new and changed business needs, including new legislation / regulatory requirements and changes in business strategy. To work collaboratively with Commercial / Category Managers and external account managers to develop strategies to drive continuous improvement. To seek procurement opportunity on contract renewal To assist in translating new business requirements and improvement strategies into required contract changes or new contracts. To ensure appropriate management information/reporting is produced in respect of operational contracts. To ensure full H&S compliance throughout all aspects of operational Contracts. Manage and monitor planned contracted spend (OPEX) Manage workflow process with contract planner ensuring applicable governance rules are adhered to To ensure company systems accurately reflect/report actual planned maintenance being carried out by contractors (Maximo & MTM Maintenance Task Manual) The post holder will be required to communicate across all areas of the Business and with external Contractors. A broad technical/operational knowledge together with contract management expertise is required. This experience will ensure Southern Water works effectively with its Contractors to support the business to achieve best value. Influencing, effective communication and negotiation skills are key elements of this role. Responsible for managing the initiative stream to deliver opex and/or capex efficiencies for the business in respect of contracted services. The post holder will be expected to understand and promote Southern Water’s values when meeting contractors, customers or other stakeholders. Why Join Us? At Southern Water, you will play a key role in shaping the success of our strategic programmes, helping us to deliver benefits for our customers, communities, and the environment. We offer a competitive salary, excellent benefits, and the opportunity to work in a collaborative and innovative environment. #LI-Hybrid #LI-CH1 Our purpose is big. Our impact is huge. And we know that every single one of us has the power, through our actions, to positively change society and the environment for good. It’s why careers with us have real meaning. Because, if you’re driven and ambitious, we can offer you huge opportunities for personal growth, professional development and constant innovation. Forever evolving. Forever focused on doing the right thing, we empower and encourage everyone to play to their strengths and to help us shape a fair and positive future for all. We believe in Water for Life. If you do too, Dive Right In. Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position. Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?
