OUR MISSION
West Tech Shipping is dedicated to getting your goods to you quickly, while consistently offering world class customer service, by the most efficient team, demonstrating strong dependability and providing competitive pricing.
SHIPPING MANAGER
We are in need of an experienced Shipping Manager to oversee the logistics and management of business operations. The ideal candidate will champion customer satisfaction, with a focused approach to profitability. This will be achieved through the generation of new business, and a collaborative leadership style that inspires every team member to deliver outstanding customer service, thereby ensuring client retention.
JOB DUTIES
Deliver an outstanding service experience to all customers.
Promote organic growth through high levels of customer engagement.
Take ownership of customer concerns with a goal of proactive follow-up and 100% resolution.
Review and perfect service procedures, policies, and standards to optimize business opportunities and minimize effect of potential threats to profitability.
Clearance and processing of all air and sea freight (incoming and outgoing cargo) ensuring timely delivery to customers.
Recruit, coach, and develop customer service agents. Create an environment where they can excel through encouragement and empowerment.
Market and promote the business with a focus on increasing clientele and growing the business.
Keep ahead of industry developments and apply best practices to address areas of improvement.
Manage resources and use available assets to achieve qualitative and quantitative targets.
Maintain an orderly workflow according to priorities.
KNOWLEDGE, SKILLS AND ABILITIES
Associates degree or higher in either Business Management or Marketing
Proven working experience as a customer service supervisor or manager for at least 1 year.
Good interpersonal skills, with a record of applying empathy and patience in effectively handling challenging customer interactions.
Ability to work closely with key stakeholders to ensure smooth cargo operations (e.g. Customs, warehouse and other internal departments).
Demonstrated capacity to think strategically and lead a team.
Ability to apply management methods and techniques to achieve business goals.
Experience as a Customs Broker would be an asset.
Excellent communication skills; both written and verbal.
Advanced troubleshooting and multi-tasking skills.
Highly organized and focused, with the ability to set clear goals and processes to achieve business strategy.
Drivers license for vehicle up to 10 tons.
*Deadline for application submissions: Monday, June 16 , 2025
**Only qualified candidates will be contacted for interview.
