Join our team
The TELUS Business - Base Management, Mid-Market team is driven, goal-oriented, and highly engaged. Together, we deliver profitable growth within the Mid-Market B2B customer segment.
Join TELUS as the Senior Product Manager - Base Management, Internet of Things (Wireline). In this high-visibility role, you'll lead the segment to new heights . You’ll drive value accretion, boost average revenue per customer, and enhance profitability while ensuring our customers remain loyal through innovative base treatments. If you're an independent, data-driven, entrepreneurial spirit who thrives in a collaborative and engaged team environment, and if you value ownership, outcomes, curiosity, iteration, and celebration, then this is the perfect opportunity for you!
Here’s the impact you’ll make and what we’ll accomplish together
Reporting to the Manager - Mid-Market Base Management, you will transform complex data into compelling narratives that shape strategic direction, working with operational teams to execute supporting tactics. Success in this evolving role requires a blend of analytical rigor, strategic thinking, effective communication, and relationship management skills
Here’s how
Own program management of Wireline ARPU log
Drive Wireline ARPU growth through ARPU log programs on wallet share, upsell, fee collection, price increases, etc.
Minimise Wireline RGU & account churn by designing and implementing proactive & reactive programs
Forecast monthly & quarterly churn on Wireline products through tracking reasons, monitoring performance, and analysing trends
Balance the conflicting dynamic between re-rates and churn on revenue
Support Wireline base-impacting programs through financial business casing, customer contact strategy, and execution
Continuously develop and identify insights from Wireline base to improve understanding and generate new ideas
Maintain reports on Wireline lagging & leading indicators
Track and identify evolving industry and market trends to support base insights and inform business decisions
What you bring
Independent self-starter with a strong sense of ownership and can perform with ambiguity
Strong business acumen with problem definition, analytical thinking, and curiosity
Ability to think critically to solve problems and form actionable recommendations
Comfortable working with data - pulling from datasets, performing analysis, & data visualisation
Program management
Clear and concise written & verbal communicator
Work both individually and collaboratively
Manage stakeholder relationships & influence others
Time management & prioritisation
Great-to-haves
Proficiency in French (verbal and written)
MBA or CPA is an asset, but not a requirement
Prior telecommunications expertise
B2B experience would be an asset
What We Give Back to You
Opportunities to excel and show your stuff – work on high value and high visibility projects
Flexible work styles with the ability to work in or out of the office
Work in an organization that actively supports you giving back to the community you live in
Competitive pay and benefits
A workplace that lets you be your best every day and embraces our core values: passionately putting our customers and communities first, embracing change and innovating courageously, and growing together through spirited teamwor
