Responsibilities:
Collections of customers account under B2B, B2C and others, based in North America including portal accounts.
Manage assigned Collections Portfolio, initiating collection calls in line with company guidelines for past due invoices and short payments on assigned portfolios.
Generate report from customer’s portal and reconcile with Aging report.
Escalate problem accounts to Credit Manager and Sales team, recommending actions where necessary.
Release credit blocked orders based on credit status of customer accounts.
Communicate effectively with internal and external customers to resolve any collection-related matters..
Maintain accurate and up-to-date records of collection activities using collections toll (Get Paid).
Ensure compliance with company policies and legal requirements in the collection process.
Resolve customer disputes working with sales department and customer service.
Collaborate with internal teams to streamline collection processes and improve efficiency.
Participate in Continuous Improvement projects and provide training as needed.
Make write-off/bad debt/outside collections recommendations to Credit Manager.
Other related duties and responsibilities as required or assigned
Education & Certifications:
University degree or college diploma.
Enrollment in credit & collections professional designation from the Institute of Credit Canada or any other professional Institutes in North America preferred.
Qualifications:
Minimum 3 years’ experience in credit/collections in a multi BU environment.
Knowledge of credit & collections principles, process, regulations and standards.
Experience of working with ERP systems such as IFS, JD Edward & D365.
Experience of Working with Portal accounts.
Experience of working with Get Paid and Avalara (US Tax)
General accounting knowledge specifically around working capital and its impact of cash flow.
Strong understanding and abilities to understand/analyze commercial reports and data.
Advanced Computer skills including MS Word, Excel and Power BI.
Excellent communication and negotiation skills.
Proactive and self-motivated.
Detail oriented with strong follow-up skills.
Ability to manage multiple accounts and prioritize tasks effectively
SAMACO
