Job Description: Perks and Benefits: Competitive pay & a Comprehensive Benefits Package with multiple options to choose from Other benefits include Health Saving Account, Flexible Saving Account, Employee Assistance Program. Annual Education Allowance Generous Referral Program Fun & collaborative company culture with lots of team building events Local discounts to restaurants and businesses Friends and Family rates at our hospitality brands. About this position: The Reservation Agent is responsible for handling guest reservation inquiries in a courteous, professional, and efficient manner. The agent plays a vital role in maximizing hotel occupancy and revenue while providing exceptional guest service. This role requires strong communication skills, attention to detail, and the ability to work with reservation systems and database. The candidate must be available to work on the weekends and will report to the Front Office Manager. What You Will Do: Respond to reservation inquiries by phone, email, and online platforms in a prompt and professional manner for Level Vancouver, Chicago and Steveston Waterfront Hotel. Accurately input guest reservation details into the property management system (HMS). Provide information about room rates, availability, packages, and hotel amenities. Upsell room types to maximize revenue. Modify, cancel, or confirm existing reservations as requested. Block and re-block reservations as needed to increase availability. Follow up to ensure arrivals have completed the required portal information. Process deposits, prepayments, and special requests. Collaborate with the Front Office and Sales departments to ensure guest needs are met. Handle group bookings and corporate account reservations as assigned. Maintain knowledge of local events, attractions, and travel trends in Vancouver to assist guests with planning. Follow standard operating procedures and policies for reservations and data protection. Provide exemplary service in accordance with brand standards. What You Will Bring: High school diploma or equivalent required; hospitality or business administration education is an asset. Previous experience in a hotel, call center, or customer service environment preferred. Proficiency with reservation systems (e.g., HMS, Autohost, SynXis) is a strong asset. Excellent verbal and written communication skills in English; additional languages are a plus. Strong organizational and multitasking abilities. Professional demeanor and a guest-focused attitude. Able to work independently and as part of a team. About the company: LEVEL Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and Seattle. Salary Range: $60,000 About The Company: Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted. Thank you for your interest in a career with Onni Group! We believe that the strength of a company lies in its people and are fortunate to have an extremely motivated and dedicated staff that brings expertise and attention to detail in every project they undertake. If you believe that your skills would be a valuable addition to our team and would like the chance to be a part of the award-winning Onni Group, please check our open opportunities. To best stay up to date about all things Onni, please follow us on the following social media: Instagram LinkedIn Twitter/X Facebook Please do not contact our managers or employees directly in an attempt to present candidates without a written request, and a signed agreement within the last 12 months. Complying with this request will be a major factor in determining a professional relationship with Onni Group. Any submissions of unsolicited resumes directly to Onni employees, managers or any Onni email address will not be bound or obligate Onni in any way to pay any fees if such a person is hired. If you are interested in working with Onni please contact Daryl Kerrey – recruiting@onni.com, and email us info about your company. We will then contact you to set up any further discussions. Please note, all Onni hiring requires at minimum an official virtual or in-person interview prior to offer stage.
