Work Schedule Standard Office Hours (40/wk) Environmental Conditions Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions, Will work with hazardous/toxic materials Job Description Field Service Engineer III (IC/LC) Atlantic Canada (remote) R-01321012 As an Engineer III, Field Service at Thermo Fisher Scientific Inc., you'll have the opportunity to make a meaningful impact on a global scale. Join our team in bringing our Mission to life every day, enabling our customers to make the world healthier, cleaner, and safer. We provide exceptional resources to help you achieve your individual career goals while developing solutions for some of the world's toughest challenges, such as protecting the environment and finding cures for cancer. Location/Division Specific Information: We are seeking a candidate based remotely in Atlantic Canada, with a preference for Moncton NB, Halifax NS, or Charlottetown PEI. Daily travel within Atlantic Canada is required, with up to 20% out-of-area travel for training or emergency coverage. Job Responsibilities: Lead all aspects of field service support and customer relationship management for our customers Provide complete services on Chromatography and Trace Elemental systems, including installation, repairs, preventative maintenance, and instrument qualifications Act as an advocate for Thermo Fisher Scientific in customer laboratories and drive growth Maintain positive relationships with customers and ensure excellent customer experience Efficiently complete trainings and work with a mentor to obtain timely certifications Address opportunities and challenges with high energy and passion in a fast-paced environment Maintain a strong focus on safety and adaptability to customer lab environments Arrange travel accommodations and submit expenses in a timely manner Job Requirements: Minimum education requirement is a certificate, diploma, associate's or bachelor's degree in chemistry, physical science, electronics, or equivalent education 2+ years' experience and/or knowledge of Chromatography Instruments (IC and LC) and/or 2+ years' experience of Trace Elemental Instruments ICP-OE and ICP-MS Basic bench chemistry experience preferred Ability to work independently diagnosing and solving problems with service manuals and other user documentation Strong customer service skills in a customer-first environment Confirmed interpersonal/time leadership skills and ability to prioritize multiple priorities and administrative responsibilities independently Ability to lift 50 lbs. with assistance and carry 25-30 lbs. continuously throughout the day Valid driver's license and safe driving record Join our team today and be part of a world-class organization dedicated to making a positive impact. Thermo Fisher Scientific Inc. is an equal opportunity employer and encourages applicants from all backgrounds to apply. Apply today at http://jobs.thermofisher.com. Thermo Fisher Scientific Inc. is an EEO/Affirmative Action Employer and provides reasonable accommodations for individuals with disabilities during the job application process. If you require an accommodation, please contact us at 1-855-471-2255 to discuss your specific needs. Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. COVID-19 Vaccination Update for U.S. & Canada Colleagues All U.S. colleagues are required to disclose their COVID-19 vaccination status. New hires will be asked to disclose their vaccination status upon the first day of employment. U.S. new hires (including those in Field Sales, Field Services and Customer Support - Technical Applications) may be required to be vaccinated against COVID-19, including boosters, based on the customer or client sites they visit and support. Individuals may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing. U.S. and Canada new hires in Clinical Research who are in the following job categories must be fully vaccinated before their first day of employment or request an accommodation: executive director level and above, client-facing commercial, clinical research associates (CRAs), Assistant CRA (ACRAs), all CRA and ACRA line managers, clinic-based staff in early development services and accelerated enrollment solutions, and FSP within analytical services division roles. Canada new hires (including those in Field Sales, Field Services, and Customer Support Technical Applications) may be required to be vaccinated against COVID-19, including boosters, based on the customer or client sites they visit and support. Individuals may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing. New hires in Field Sales, Field Services, and Customer Support Technical Applications will be asked to disclose their vaccination status upon the first day of employment. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
