Join CPKC, North America’s first transnational railroad connecting U.S. Canada and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.
PURPOSE OF THE POSITION:
The primary function of the Service Design Manager position is to work closely between multiple departments and partners on CPKC’s network as they relate to a specific region’s Operating Plan (OP) and Local Operating Plan (LOP). This includes focus on Trip Plans and Trip Plan compliance, service, capacity, scheduling, future business requirements and other developments that may arise. Responsibilities include surveying territory flexibility, analyzing planned vs. actual traffic volumes on OP trains. The successful candidate should have the ability to continuously find opportunities in the design for flexibility, service, and cost improvements. A focus on train efficiency, both weights and lengths, is a key component for this position.
POSITION ACCOUNTABILITIES:
Build design change proposals to address region specific requirements to address customer service and standards, assets (dwell and velocity), crews, engineering time, yard, etc.
Assist the applicable Operations Centre (OC) and Train & Engines (T&E) with contingency support when required
Coordinate Interline Service Agreements and Co-production operation
Supports terminals in resolving capacity levels for LOP and seeking opportunities for redesigning or identifying gaps in service within the present footprint of the customer facility
Review of New Business Opportunities received from the Product Management team with key impacted collaborators on their territory
Delivery weekly requires design adjustments in consultation with key collaborators both internal and external to Service Design
Analyze network and regional reports which detail Operational and Service status with a focus on train efficiency as well as train speed and schedule performance.
Provide written analysis of encouraged handling so appropriate contract understanding can be identified
POSITION REQUIREMENTS:
A university degree or equivalent experience in business or diploma in Transportation Logistics and supply change management is an asset
5+ years prior experience in Operations/Transportation departments or related external experience
A detailed understanding of Network Operations with as much territory knowledge as possible
Outstanding interpersonal skills for multiple audiences with diverse levels of experience
Shown understanding of some or all the following systems: Railway Performance Monitoring (RPM), NEXUS, TYES, various dashboards on CP Station (E.G. Traffic Analysis, Train Performance, and Terminal Performance), Corporate reports, MultiRail, a good understanding of Vista and Train Profile Editor
WHAT CPKC HAS TO OFFER:
Flexible and competitive benefits package
Competitive company pension and/or retirement plans
Employee Share Purchase Plan
Performance Incentive Plan
Annual Fitness Subsidy
Part-time Studies Program
Background Investigation
Criminal history check
Education verification
Professional references
BECOMING A RAILROADER:
As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.
Management Conductor Program
Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.
CULTURE OF INCLUSION:
For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Req ID: 104684
Department: Strategic Planning & Corporate Services
Job Type: Full-Time
Position Type: Non-Union
Location: Calgary, Alberta
Country: Canada
% of Travel: 0-10%
of Positions: 1
Job Grade: 4
Job Available to: Internal & External
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