Print Services Associate
Optimize print service delivery and equipment uptime in a dynamic, client-facing role across two locations in Winnipeg. This hybrid-site position focuses on customer support, printer maintenance, and device management within a professional yet casual environment. Ideal for service-driven individuals with tech and DocuCare experience.
What is in it for you:
• Hourly salary of $25.
• 12-month contract.
• Full-time position: 37.50 hours per week.
• Weekday schedule from 8:00 am to 4:30 pm.
• On-site work in a dynamic environment.
• Join a passionate and inclusive team of professionals.
• Location: Winnipeg, MB (2 days per week at R2X 3A7; 3 days per week at R3C 0G8)
Responsibilities:
• Act as the on-site contact for print services and equipment support.
• Perform basic device cleaning, maintenance, and break/fix tasks (70% of duties).
Deliver basic end-user training on print devices.
Manage equipment configuration including IP address setup and scan/email templates.
• Troubleshoot basic printing and connectivity issues; escalate as needed.
• Download/install drivers and map printers on user PCs.
• Monitor and maintain inventory of consumables and operator-replaceable parts.
• Serve as liaison for equipment delivery, movement, and service coordination.
• Use internal systems for service call handling and reporting.
• Apply software updates and patches when necessary.
Manage data entry for asset tracking and billing meter submissions.
• Provide physical support for equipment (lifting up to 40 lbs, moving hardware, bending/stretching).
• Coordinate with client teams using internal processes for equipment logistics.
• Support remote device monitoring and resolution activities.
• Participate in annual preventive maintenance schedules and inventory tracking.
What you will need to succeed:
• High School diploma required.
• 1 year experience in a customer service environment.
• 2 years of experience resolving printing equipment issues.
• Prior DocuCare experience strongly preferred.
• Strong PC proficiency, including driver installation and printer mapping.
• Ability to lift and move up to 40 lbs.
• Ability to bend, stretch, and reach without issue.
• Excellent customer service and communication skills.
• Ability to manage multiple tasks and perform duties with minimal supervision.
• Basic problem-solving skills and equipment diagnostics per training provided.
• Ability to escalate and resolve customer issues effectively.
• Strong planning, organization, and execution skills.
• Ability to assess issues, define root causes, and prioritize solutions.
• Demonstrated business maturity and professionalism.
• Self-initiated and results-driven, with a collaborative mindset.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
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