If you are interested in continuing your career with the winner of the 2024 Halifax Chamber of Commerce "Not-For-Profit Business of the Year", then we have an exciting opportunity for you! CNS is looking for someone to join our supervisor team as a Shift Supervisor at the Cobequid Toll Plaza.
As part of our on-going commitment to developing the careers of our Commissionaires, we're looking for the successful candidate to continue the great work we've achieved in managing this longstanding and valuable relationship with Atlantic Highways Management Corporation. Responsible to the Site Manager, our Shift Supervisor plays a key role in the operational success of our contract; responsible for leading and coaching people, delivering high level customer experience and managing all aspects of our commitment to our client.
THE ROLE
Position: Shift Supervisor
Competition: CNS 2025-06-16
Location: Cobequid Pass Toll Plaza, Great Village, Nova Scotia
Working Hours: 12 Hour rotating shift; 0500-1700, 1700-0500 hours
Wage: $23.20 per hour
Closing Date: July 1 2025
Duties and Responsibilities:
While duties may vary, the responsibilities of this role may include, but are not limited to:
Supervising and leading employees on assigned shifts
Effectively coach, motivate and provide feedback when necessary
Ensuring compliance with “Atlantic Highway Management Corporation’s Standard,” as well as Operating Procedures, Site Work Instructions, CNS Policy and Procedures, and other related documents
Ensuring timely and accurate delivery of communication, including all Incident Reports
Completing service activity reports for all equipment malfunctions in the lanes
Collecting money from Toll Collectors and submitting accurate bank deposits
Resolving/addressing all complaints in a timely, professional, and satisfactory manner
Keeping the Site Supervisor, client and other stakeholders apprised of all events and incidents as applicable
Providing break relief for Toll Collectors
Conducting patrols of the site
Completing schedules and timesheets and other administrative duties as required
The competition winner may be progressed to assist the Site Supervisor when required
WHO WE’RE SEEKING?
Eligibility Requirements
Candidates must:
Be aged 19 or older
Not have a criminal record for which a pardon has not been granted
Be able to provide fingerprints and complete a criminal record check
Be eligible to apply for, and pass:
- Government of Canada Enhanced Reliability
- Emergency First Aid & CPR
Be able to communicate effectively in English (the ability to work in both official languages would be considered an asset)
Hold a valid Nova Scotia Driver's License
Qualifications and Skills
The incumbent must demonstrate experience with the following key qualifications, skills, and attributes:
Supervisory experience considered an asset
Six (6) months (or more) Toll collection experience beneficial
Highly professional and discreet
Superior communication and interpersonal skills
Strong customer service skills
Excellent coaching, negotiating, and influencing abilities
Knowledgeable of CNS Policies and Procedures
Good working knowledge of computer-based applications
Be qualified in, or have the ability to pass, CNS advanced leadership/management training courses (CSC 1 and 2)
READY TO JOIN US?
This position is open to internal applicants only (commissionaires should include their Corps #).
Our goal is to create an inclusive, diverse workplace representative, at all job levels, of the citizens we serve. At Commissionaires we support, value, and respect the different views, cultures and experiences of our employees, clients, business partners and community members. We welcome applicants that identify as Indigenous/Aboriginals, or African Nova Scotians and/or Other Racially Visible Persons, or Persons with Disabilities, or Persons who identify in the 2SLGBTQ+ community or others who reflect the diversity of Nova Scotian communities. If you are a member of one of these equity groups, you are encouraged to self-identify on your cover letter or during the application process.
We thank all applicants for their interest, but only those chosen for an interview will be contacted.
