BDC Service Appointment Coordinator
Crown Auto Group
Salary: Hourly
Job Type: Full-Time (Mon-Fri 9am-6pm)
We are a Winnipeg-based family-owned organization that believes in building relationships, integrity, and teamwork. We take pride in being one of Canada’s Best Managed Companies and one of Aon Hewitt’s Best Employers Platinum level while providing exceptional service to clients.
We have a great opportunity for a
BDC Service Appointment Coordinator to join our team in a company and industry with great growth opportunities in our Business Development Center located in the Waverley Auto Mall. This is an entry level position that provides you with a launch into the exciting automotive industry.
We offer a competitive performance-based salary and encouraging team environment, as well as a competitive benefits package. We offer graduated training, mentorship, and online brand training to assist our employees in achieving their career goals.
After the initial 90 days of comprehensive training, success will mean having the ability and skills to work with multiple computer programs, while being the first point of contact for our dealerships.
Additional Crown Auto Group Employee Benefits:
Comprehensive Benefits Package including extended health, dental, vision and massage therapy reimbursement
Discounted fitness membership
Associate Referral Bonus Program
Career advancement- most of promotions are from within the company
Access to Perkopolis. (Canadas leading corporate concierge discount service)
Requirements:
Customer service, call centre or switchboard experience preferred
Strong written and verbal communication skills
Highly organized with an ability to learn new skills quickly
Attention to detail and highly driven to succeed
Proficient in computer skills
Adhering to all company policies and procedures
Flexibility with work hours and ability to work the occasional Saturday and/or Holidays
Demonstrates CROWN Auto Group’s CARMA Values: Collaborate, Accountable, Relationship-focused, Motivated, Attitude
What you will do:
Responsible for booking service appointments, prospecting and follow-up
Book appointments for customers who contact The CROWN Auto Group
Answering online inquires and answering incoming calls
Maintain accurate information and up-to-date data about manufacturers recommended maintenance services
Keeping accurate and relevant customer information in our system
Making appointment reminder phone calls, and making any necessary changes to the appointments if needed
Ensuring that customers are satisfied with our service
Other duties as required by the management team
CROWN AUTO GROUP is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to requests for accommodations
