This role is a 6-month opportunity with a possibility of extension. Are you passionate about technology and computers? Do you love troubleshooting technical issues and sharing your knowledge within a team? If so, we have the perfect opportunity for you! We are looking for an enthusiastic and skilled Endpoint Analyst I to join our IT Support Services team. WHAT MOVES YOU You are a confident communicator, skilled in researching and interviewing, and can adjust your approach depending on your audience. You have a knack for employee customer support and enjoy taking on technical challenges. You manage your time and projects expertly, prioritizing, planning, and organizing with ease. You thrive in a collaborative environment, working with internal and external stakeholders to keep projects moving. You handle tight deadlines with a cool head and clear vision. You love sharing ideas and finding simple solutions to complicated problems. You highlight opportunities for automation and enjoy building out scripts that deliver complex workflows. WHAT YOU'LL DO Utilize centralized software distribution and system configuration tools such as Microsoft Endpoint Configuration Manager (MECM), Intune, Jamf, Apple Business Manager (ABM), and Knox to enable zero-touch deployment of endpoints like laptops, tablets, and mobile phones. Utilize endpoint device tracking tools, advise on device renewals, provide consultation for non-standard equipment, and help plan, research, and execute large device renewal projects. Assist with endpoint (desktop, laptop, tablet, bar-code scanners, etc.) setup, moves, and tear down on an as-needed basis. Utilize ServiceNow as the ticketing tool by following ITSM best practices. Draft knowledge base articles in ServiceNow. Adhere to organizational security policies, ensure the integrity of endpoints and supporting systems, improve security practices, document policies, manage encryption keys, educate clients and support teams on security best practices, identify and remove malware, and manage local admin passwords. Provide monthly on-call support on a rotation basis. Travel to AMA Retail Centres across Alberta. WHAT YOU'VE DONE You have a post-secondary degree or diploma in Information Technology or Computer Science. You have 1-3 years of relevant experience. You have strong skills with systems such as macOS, Microsoft Windows Operating System, O365, and anti-virus solutions. You have an understanding of enterprise Endpoint and digital device deployments, experience with ServiceNow, Microsoft Intune, MECM, Active Directory, Azure Active Directory, Group Policy, Jamf, ABM, Knox, PowerShell scripting, and PowerBI. Experience with Azure DevOps Services and VDI (Azure VD, W-3365, Citrix, etc.) would be an asset. Experience with telephony and audio-visual technologies is considered an asset. WHAT YOU'LL GET Competitive wage. Benefits if you choose to receive them (with payroll deductions). Vacation pay is added to each paycheque. Great AMA discounts. Unlimited learning opportunities! Flexible work model. - WORK MODEL: Remote - We thank all applicants for their interest; however, only those selected for an interview will be contacted. AMA is a membership organization representing a million Albertans across the province. We offer roadside assistance, travel, registries, insurance, driver education, a member rewards program, community events and more. But we’re more than our products and services; we’re about a shared commitment to what we call TYLF—Treat You Like Friends and Family. If you’re looking for an inspiring career in a workplace where every exchange comes from a place of genuine care and connection, you’re our kind of people! We offer accommodations for all applicants with disabilities in all stages of the recruitment process. If you require an accommodation, please advise your Talent Scout during your job application, and we will work with you to meet your unique needs.
