Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day. Senior Adjuster (Property) In Scope Location: Winnipeg. This role is eligible for hybrid work. This means you’ll have the flexibility of working from home and in the office (Winnipeg) on a scheduled rotation. Term: 18 months Pay Range: $74,207.00 - $93,648.00 Closes June 25, 2025 GENERAL ACCOUNTABILITY The Senior Adjuster (Property) is responsible for the day-to-day team leadership, of a claims unit and/or branch. This position counsels, trains, monitors, and assists subordinate staff in all procedural and technical aspects of their duties. The Senior Adjuster will oversee the claims process, provide expertise, and will handle claims of a complex/contentious nature when required. Work is performed with considerable independence and is subject to review only when specific limits are exceeded, or milestones/thresholds are met. KEY ACCOUNTABILITIES Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned. Claims Administration and Adjusting Investigates, examines, negotiates, and settles complex property and commercial claims. Examines the policy and claim information to establish and adjust reserves for claims Assigns and provides direction to in-house adjusters, independent adjusters, legal counsel, and other service providers on claims when required. Approves claim payments entered by team members or independent adjusters Administers claim payments and settlements. Recognizes, determines, and pursues subrogation and salvage opportunities. Confirms coverage in accordance with policy wordings and applicable legislation and regulations. Responds to inquiries for challenging claims and advances to appropriate company representatives where added authority or input is required. Responds to complex issues arising through claims handling and reaches equitable resolutions. Prepares files for legal action and represents the interests of the company in legal proceedings and/or other judicial, legal institutional, or regulatory groups or bodies. Ensures required forms and documents are completed and maintains claim records and files in accordance with corporate standard and provincial regulations. Engages appropriate expertise when needed to assess risk and coverage application as per company guidelines. May conduct site visits to determine the scope of the damage or loss. Participates in the review and development of new products, procedures and programs. Evaluates and processes requests for payments from vendors. Engages appropriate expertise when needed to assess risk and coverage application as per company guidelines. Determines recovery opportunities for salvage and subrogation. Collaborates with other business areas including the underwriting or business development teams to interpret coverage scope of policy wordings and apply interpretation to adjustment of claims. Claims Unit Coordination Responds to surveys, inquiries, escalations and/or complaints regarding coverage, the current status and disposition of claim files, claims settlements, and/or procedures, corporate policy, staff actions or conduct as required. Audits claims files and maintains adjuster production records ensuring that quality and quantity of work performed meets expected standards of performance. Supervises the preparation of claim files for legal action, further investigation, review by other personnel, and/or denial. Reviews, approves and/or issues payments on claims within authorized limits. Reviews and recommends adjustment of reserves in accordance with reporting requirements and procedures. Directs independent adjusters and lawyers in the assessment, negotiation, and settlement of claims. Provides direction on the assessment of negligence and/or the extent of quantum in claims of liability or bodily injury. Prepares and/or reviews and/or approves denials of coverage Collects, analyzes, and compiles data from various sources into reports as required. Collaborates with other business areas including the underwriting or business development teams to interpret coverage scope of policy wordings and apply interpretation to adjustment of claims. Team Leadership (Property Claims Support, Adjuster I’s & Adjuster II’s) (“Team leadership” applies only when the position has permanent accountability for the responsibilities listed below for a minimum of 3 employees.) Monitors and oversees the assignment of work. Delegates, reviews, and ensures quality of work Leads the implementation of business processes, operations and policies through training, practical application, and feedback. Provides input or participates in performance feedback. High Performance Team & Culture Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role. Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities. Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others. Actively applies knowledge to support transformation and strategic initiatives of the corporation, while participating and advocating change and applying a growth mindset. TECHNICAL KNOWLEDGE & SKILLS Advanced knowledge of the insurance coverages provided by SGI CANADA property policies, other related legislation, and case law related to Property claims. Advanced knowledge of insurance theory and the principles, practices, methods, and techniques related to the adjustment and settlement of claims, and determination of negligence, dependent upon the line(s) of insurance to which applying. Advanced skill in determining values, depreciation, and repair costs for loss or damage to property or vehicles, degree of negligence and/or the extent of injury to the customer dependent upon the line(s) of insurance to which applying. Advanced knowledge of the organization’s customer service initiatives and demonstrated skill in putting the customer at the center of business decisions. Proficient understanding of residential & commercial building construction components (e.g., Shingles, eavesdrops, drywall etc.) EDUCATION & CERTIFICATIONS Two-year diploma from an accredited post-secondary education institution in a relevant field of study such as Business, or defined equivalency. Possession of a valid driver's licence, in positions where required. EXPERIENCE 5 – 7 years’ experience in an insurance related role, with at least 3 years of property adjusting. BEHAVIOURAL COMPETENCIES Leader Level 3 – Applies (Team/Dept) Accountability - Provides Direction and Sets Expectations Business Acumen - Applies Broader Business Metrics and Understands the Internal and External Environment Change Agility - Makes Change Real for Others Leadership - Leads the Team Pay Range:$74,207.00 - $93,648.00 Posting Close Date: June 25, 2025 As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role. SGI has offered affordable insurance products and great service to our customers since 1945. SGI has 2 distinct operations — the Saskatchewan Auto Fund and SGI CANADA. The Auto Fund is Saskatchewan’s compulsory auto insurance program, operating the driver licensing and vehicle registration system. SGI CANADA is the property and casualty insurance division which offers products in Saskatchewan, British Columbia, Alberta, Manitoba and Ontario through a network independent insurance brokerages. SGI and SGI CANADA are Crown corporations, owned by the Government of Saskatchewan. Our culture is one of personal accountability, where all of us are empowered to be leaders. We encourage a growth mindset that sees change as an opportunity to learn, innovate and continuously improve. We value respectful collaboration and open communication where your voice is welcome and appreciated. Each of us has a role in SGI and SGI CANADA’s success and we acknowledge everyone’s contributions. We care about each other. We treat one another with kindness and celebrate each person’s uniqueness so we can all be our authentic selves at work. That’s because diversity, equity and inclusion are foundational to our culture and who we are. Different backgrounds and perspectives make for a vibrant and creative community where innovation flourishes. We offer more than a paycheque (although we do provide competitive pay!). Everyone at SGI and SGI CANADA enjoys great benefits, perks and options to balance work and everything else life sends their way. We also believe in you and your future career aspirations. Regardless of where you start, SGI and SGI CANADA will invest in you by supporting education, accreditation and professional development. If you have been referred for a job in our career section, please ensure you are using the referral link to submit your application. The link will trigger automatically to the email address provided by the referrer. If you have not received the link in your inbox, verify your spam/junk folder or reach out to the Employee who is referring you for the job opportunity to obtain the link. Failure to use the referral link will result in your application not being registered as a referral.
