Application Deadline: 06/12/2025 Address: 250 Yonge Street Job Family Group: Customer Shared Services As a Business Enablement Specialist, you will play a key role in enabling the success of BMO’s Retail Insurance sales teams by bridging the gap between strategy and execution. Your focus will be on operational coordination, process enhancement, and systems support that together empower frontline teams to perform at their best. In this role, you will work closely with cross-functional partners to support the deployment of critical tools and ensure that day-to-day operations run seamlessly. This role will champion the optimization of internal workflows, the adoption of new technologies, and ensuring that Licensed Insurance Advisors have the tools, training, and insights needed to deliver an exceptional client experience. By acting as a connector across departments and translating business requirements into practical solutions, you will help shape the future of how our insurance teams engage with clients, manage sales pipelines, and drive growth. This is a high-impact role ideal for someone with strong analytical thinking, a process mindset, and the ability to influence and execute in a fast-paced, dynamic environment. Key Responsibilities Liaise with cross-functional teams to support onboarding and adoption of new technologies. Develop and execute end-to-end testing strategies for new product or process rollouts. Represent the business in project meetings to ensure smooth delivery and adoption. Translate business requirements into actionable tasks and track project milestones. Analyze current workflows to identify and drive process improvements. Support CRM, reporting, and telephony user testing and updates. Provide support to Licensed Insurance Advisors Troubleshoot and escalate issues related to CRM, telephony, and system access. Support the creation and maintenance of internal knowledge bases to ensure relevant and usable content. Support change management best practices, including stakeholder and gap analysis. Partner with stakeholders on campaign execution and tool enhancements. Generate CRM reports to support funnel management and performance visibility. Support in creation and roll out of quality audits. Assist in onboarding new team members. Qualifications 3+ years of progressive experience in business operations, enablement, or insurance support roles. Experience supporting a sales organization, preferably in insurance. Strong knowledge of individual insurance products and sales processes. Exceptional communication, organizational, and problem-solving skills. Comfortable with Microsoft Office, telephony systems, PowerBI and CRM systems such as Salesforce. Ability to thrive in a fast-paced, changing environment. Bilingualism (English/French) is preferred. What You Bring A proactive, solutions-oriented mindset. The ability to juggle multiple priorities while maintaining attention to detail. A collaborative approach and willingness to work across teams. A passion for enabling others and improving the customer journey. Salary: $54,500.00 - $101,500.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, we’re focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are We’re proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, we’ll continue to build, invest and transform to drive performance that serves the good that grows.
