Bilingual Technical Support Representative (Insurance)
Bilingual opportunity in the insurance industry supporting broker systems and customer service. Leverage your French and English skills in a hybrid role with flexible start times, hands-on technical troubleshooting, and direct client interaction. Ideal for service-oriented professionals with strong communication and problem-solving skills.
What is in it for you:
• Hourly salary of $28.
• 4-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Hybrid role with flexible start times (8:00–10:00 AM).
• Business hours are Monday to Friday (8:00 AM–6:00 PM).
• On-site twice a week (Tuesdays and Wednesdays)
Responsibilities:
• Respond to brokerages, LIAs, and internal partners via phone and email regarding system access, support needs, and guidance requests.
• Deliver timely, accurate technical support with clear and professional communication.
• Ensure support tickets are logged and resolved within defined timelines.
• Provide user access support including setup, modification, and removal aligned with internal protocols.
• Offer mentorship and system support to peers, particularly junior staff.
• Maintain expert knowledge of support systems and offer cross-training as needed.
• Analyze and prioritize support requests based on urgency and business impact.
• Identify broker trends and collaborate with the business development team on training strategies.
What you will need to succeed:
• College or university degree, preferably in Business Management or a related field.
• 1–2 years of experience in a customer contact center.
• Proficiency with call center systems and relevant computer applications.
• Medium to fast typing speed with accuracy.
• Bilingual in English and French to support clients in both languages.
• Strong customer service mindset with excellent written and verbal communication skills.
• Analytical and problem-solving capabilities.
• Strong interpersonal and organizational skills; self-directed and adaptable.
• Basic knowledge of insurance and underwriting principles.
• Ability to manage end-to-end customer and broker inquiries.
• Aptitude to act as a Subject Matter Expert (SME) and represent the team on key initiatives.
• Skilled at troubleshooting and resolving technical issues efficiently.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
AVICJP00002739
