Company DescriptionSSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.Job DescriptionAbout the job: Join our retail team as an Assistant Manager, Store Sales at our boutique in the heart of the Old Port! Our Espace SSENSE boutique spans five floors, offering a curated selection of high-end products, combining iconic brands with emerging designers. Join our team of 65 passionate individuals and contribute to delivering an outstanding customer experience. The Assistant Manager of Store Sales, is responsible for maximizing the sales productivity at SSENSE Montréal through our Retail concept’s hybrid omni-channel, walk-in, and appointment-based models. They will coach the client-facing teams to cultivate client relationships and will contribute to the flawless execution and delivery to meet SSENSE Montreal’s promise to clients, as well as identify and address issues that may impact the client experience. They will coach and mentor their direct reports to continuously grow SSENSE Montreal’s Retail business.
What you will do:Execute sales strategies that maximize sales performance across all channels (online, in-store, appointments), and ensure sales objectives and KPIs are achieved.Build and develop best in class client-centric teams. Continually evaluate the performance of each staff member, provide feedback to ensure results and address performance management issues in a timely manner.Recruit, train and develop talent pipeline, while building succession plans.Lead and participate in cultivating client relationships through client database management, client profiling, communication and engagements that grow customer base beyond local markets.Support, promote, and assume responsibility for asset protection in all areas of risk management. This includes physical security, store cash controls, inventory management and transaction accuracy.QualificationsA minimum of 3 years management experience in a high volume client-facing environment and retail operationsProficiency in Microsoft Office Suite, Google Suite, Web and computer-savvinessAbility to lead, coach and mentor all employees to achieve personal and professional goalsExcellent knowledge of the labels carried by SSENSE including creative direction, history, and technical garment informationFlexibility in working hours, including weekends, mornings, and evenings, to meet the business's operational needs
What sets you apart: Ability to multitask and to work in a fast-paced environment, while delivering an exceptionally high level of attention and customer serviceExcellent written and verbal communication skills in both English and FrenchClient-oriented with strong problem solving skillsHighly competent with technology and mobile applications.Exceptional interpersonal skills with a natural ability to build relationships with clients Additional InformationWhy Join Us: Extended health and dental benefits, including comprehensive mental health programs and coverageParental top up programGenerous Employee DiscountAccess to telemedicine and employee and family assistance programSavings and retirement plan matching contributions
SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!#LI-Onsite
