YOU ARE THE go-to PERSON FOR PEOPLE ON THE GO. These days, it’s kind of a cliché for someone to say that they’re a “people person”. But in your case, it’s totally true! Like the way you know how to make someone feel at home from the minute they meet you. It’s as if you have this super spidey sense that instantly understands what a person needs and know just how to help them. As the Employee Care Coordinator, you will deliver an engaging employee experience by connecting with employees to assess their needs and provide thoughtful responses and solutions, and at times, making connections with our HR Specialists. Your initiative to learn AMA programs and passion for client service will ensure your success in the role. WHAT MOVES YOU You’re a flexible, team player who excels in a fast-paced environment and thrives on change. You’re a multitasking dynamo who can juggle priorities and deadlines without breaking a sweat. You’re passionate about helping others and it shows. You’re approachable and enjoy connecting with people is part of your DNA. You’re excellent at anticipating needs and exceeding expectations. You’re a promoter of AMA and can paint a vibrant picture of our unique ‘Treat You Like Friends / Family’ culture. WHAT YOU’LL DO Reporting to the Director, HR, you’ll be the first point of contact for all inquiries pertaining to payroll, benefits and pension, recruitment, onboarding, and HR policies & procedures. Manage the HR general inbox and organize/filter content as necessary. Assist with drafting employment verification letters and other letters as required. Participate in pre-screen interviews during large scale hiring activity. Collaborate with the Human Resources team to provide monthly and quarterly reports regarding the trends arising from employee inquiries and concerns. Create/produce ad hoc reports as requested. Assist with HR/Recruitment initiatives as needed by the business. Effectively develop and maintain working relationships with all internal and external stakeholders. Act as a key representative of the Human Resources department by providing excellent customer service in all avenues of communication. Address all inquiries utilizing critical thinking skills to determine the actual inquiry or the underlying issue and to appropriately respond or escalate the inquiry. WHAT YOU’VE DONE Some post-secondary education with a focus on Human Resources. One to three years in a coordinator / administrative support role is preferred. Entry level HR experience would be considered an asset. WHAT YOU'LL GET Competitive salary. Flexible benefits. Outstanding employer-paid Retirement Savings Program. Great AMA discounts. Paid vacation and other paid time off including a Volunteer Day and Me-Day. Flexible work model. We thank all applicants for their interest; however, only those selected for an interview will be contacted. - WORK MODEL: Hybrid - We thank all applicants for their interest; however, only those selected for an interview will be contacted. AMA is a membership organization representing a million Albertans across the province. We offer roadside assistance, travel, registries, insurance, driver education, a member rewards program, community events and more. But we’re more than our products and services; we’re about a shared commitment to what we call TYLF—Treat You Like Friends and Family. If you’re looking for an inspiring career in a workplace where every exchange comes from a place of genuine care and connection, you’re our kind of people! We offer accommodations for all applicants with disabilities in all stages of the recruitment process. If you require an accommodation, please advise your Talent Scout during your job application, and we will work with you to meet your unique needs.
