Temporary position for 12 months. As a member/client experience advisor, you help improve the member/client experience and ensure NPS viability within the organization. Your role is to implement the NPS and boost its viability within the organization. You also handle customer journey redesign, to improve the experience each client segment has while using the different channels available. You advise and assist teams with respect to various key member/client experience initiatives. You help solve complex problems using your analytical skills and detailed knowledge of the line of business. Your projects and initiatives require extensive knowledge of your line of work. You put forward recommendations, solutions and action plans to improve the member/client experience and the NPS, based on the organization’s directions and objectives. You interact with various stakeholders working in other fields to understand their needs, and present and explain the different aspects of the member/client experience. More specifically, you will be required to: Support the sectors' implementation of the NPS. Monitor NPS viability in the business sectors you are responsible for. Identify the sector's tool and upgrading needs. Design or redesign customer journeys. Gather and manage member/client feedback, and incorporate the data into the customer journey maps. Identify issues and solutions related to the member/client experience. Help improve the member/client experience. What we offer Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment Benefits apply based on eligibility criteria. What you bring to the table Bachelor's degree in a related field A minimum of four years of relevant experience Please note that other combinations of qualifications and relevant experience may be considered Knowledge of French is required Business insight, Interpersonal Savvy, Nimble learning Trade Union (If applicable) At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Family Marketing (FG) Unposting Date 2025-05-25 Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first. The jobs you found aren’t the right fit? Introduce yourself: we want to know you!
