As a Settlement/Reconciliation Agent, you will play a critical role in the financial integrity of our credit card operations. This position is responsible for ensuring the accurate and timely reconciliation of financial transactions across multiple platforms, including internal systems, payment processors, and banking partners. You will be at the heart of our transaction lifecycle, ensuring that every dollar is accounted for and that discrepancies are identified and resolved swiftly. Your work will involve daily monitoring of settlement files, matching transaction data, and investigating variances that may arise due to timing differences, system errors, or operational issues. You will collaborate closely with cross-functional teams such as Finance, Risk, IT, and Customer Support to ensure seamless transaction flow and resolution of issues. This role requires a high level of precision, analytical thinking, and a proactive approach to problem-solving. In addition to operational responsibilities, you will contribute to process improvement initiatives, help implement automation tools, and support compliance with regulatory and audit requirements. This is an excellent opportunity for someone who thrives in a fast-paced, data-driven environment and is passionate about financial accuracy and operational excellence. More specifically, you will be required to : Help carry out the unit’s settlement processes such as reconciling accounts, balancing payments, investigating discrepancies and resolving outages Help analyze and produce reports and statistics by working with large payment files Carry out administrative tasks including data collection, entry, modification, compilation and reclassification Coordinate the unit’s daily activities Provide information about your line of business’ processes and procedures Help prepare presentations and related documents Liaise with other business units to streamline processes What we offer Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment Benefits apply based on eligibility criteria. What you bring to the table College diploma in a related field A minimum of one year of relevant experience Please note that other combinations of qualifications and relevant experience may be considered Expertise in MS Office, specifically Excel Proficiency in Oracle accounting program Knowledge of accounting principles/practices Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability #LI-Hybrid Trade Union (If applicable) At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Family Administration (FG) Unposting Date 2025-05-22 Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first. The jobs you found aren’t the right fit? Introduce yourself: we want to know you!
