Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We Need We are looking for a Dealer Assignment Associate to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! Are You: Client-centric and someone who provides excellent customer service? Detail oriented and someone who can effectively communicate with outside vendors? As the Dealer Assignment Associate, you will be focused on the manual assignment of vehicle orders to a dealership in order to complete the delivery that is selected based on established guidelines. The Dealer Assignment Associate will complete the review and re-evaluation for possible diversions when there is an order change to ensure the notification of the change is updated with our Original Equipment Manufacturer (OEM) partners. You will also be the last step of the factory order placement process before transmission to the OEM. The client’s experience is most important and providing exceptional service ensures we assign the order correctly and minimize any significant financial impact to Element and the client. Putting in the appropriate effort into the unique dealer assignment situations can significantly reduce costs for our clients. A Day in the Life Vendor/Client Management (40%) Manual dealer assignment of orders Work with OEM partners and internal partners to process client changes while maintaining positive interactions and relationships Evaluate and process order changes Support requests from our network of dealer partners Data Management (30%) Guide and influence clients through vehicle orders Explain delivery expectation associated with established guidelines Obtain and record status of new factory vehicle delivery orders Salesforce Service Cloud – resolve cases involving client/dealer partner concerns (status, move request, temp tag expiring, damage, install status, etc.) Maintain accurate and up to date records on the status of unresolved issues Trouble Shooting (20%) Take appropriate action to resolve orders that have incomplete instructions Work with internal teams to resolve dealer related issues Collaboration (10%) Support departmental initiatives for best acquisition and dealer assignment policies Interact with cross-functional teams as necessary to research and resolve issues Requirements High school diploma (or equivalent); 2 – 4 year post-secondary degree preferred 1 – 3 years of business experience required, with direct client or vendor interaction preferred Experience working within financial services, automotive or fleet industry preferred Experience with MS Office Suite, experience utilizing Salesforce preferred High attention to detail required Ability to make confident and informed decisions that will directly impact our clients Must be able to make critical decisions when there are obstacles hindering vehicle delivery or client experience Strong problem-solving skills and an ability to work independently The hiring base salary range for this position is $51,800 to $71,200 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. What’s in it for You • A culture of innovation, empowerment, decision-making, and accountability • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles) • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles) Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended. Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744. Element Fleet Management is the global leader in the fleet management industry, providing a full suite of customized services and consulting for our clients with commercial vehicle fleets. We offer our clients everything from streamlined vehicle purchasing and technology solutions to personalized driver safety resources. We simplify fleet management so that our clients are free to achieve their business goals, knowing that their vehicles are in good hands.
