As Manager Operational Efficiency and Performance, your role is to manage an important subset of activities related to the operational efficiency and performance of the Property Business Development Division. You draw on your skills to make quality decisions and build effective teams. You are responsible for managing a team that specializes in continuous improvement, operational efficiency and performance. Your team is responsible for carrying out activities that will help the Property Business Development Division improve execution, clients satisfaction and meet business objectives. This department's mandate is divided into two sections, allowing the administrative departments to support continuous improvement and business decisions. You are responsible for administrating your unit's service offer, developing and implementing action plans and overseeing activities related to those plans. With an ability to develop talent and drive results, you are able to effectively manage people and performance and produce reports. More specifically, you will be required to: Define and ensure the implementation of activities related to the unit's service offer and ensure that projects under your responsibility are carried out in order to maximize targeted business results and ensure member and client satisfaction Promote continuous improvement within teams by ensuring a consolidated view and prioritization of various initiatives Promote and implement a continuous improvement culture focused on member satisfaction and cost control Coordinate business initiatives and, as needed, implement development solutions to improve our execution. Incorporate member and client feedback into our operations to improve our service delivery and address member / client irritants Implement action plans to reduce costs and maximize value creation Develop, implement and monitor action plans for the department in line with the organization's strategic directions and integrate them with the Home Business Development Division's targets, in a performance management context Ensure the division's business and operational performance Implement actionable levers to maximize efficiency and profitability Identify current and potential performance issues and action plans to ensure objectives are met Support project teams with their performance needs Develop and manage teams to deliver a distinctive employee experience What we offer Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment Benefits apply based on eligibility criteria. What you bring to the table Bachelor's degree in a related field A minimum of nine years of relevant experience Please note that other combinations of qualifications and relevant experience may be considered Proficiency in communicating in written and oral French at an advanced level Decision quality, Develops talent, Drive results, Interpersonal Savvy, Plans and aligns, Strategic mindset, Teams Trade Union (If applicable) At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Family Management (FG) Unposting Date 2025-05-26 Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first. The jobs you found aren’t the right fit? Introduce yourself: we want to know you!
