Temporary position for 12 months. As a Competency Development Analyst Claims, you contribute to the improvement of the processes and operations of the teams in our department. You offer coaching and mentoring to resources that require support. You participate in quality assurance by sharing your know-how throughout the delivery process of a product or service. You will provide advice and support to dedicated clients and partners in the context of various mandates related to skills development. You provide support to the more experienced professionals in your unit and actively participate in the implementation of tools and processes related to your field of activity. You will participate in the development of recommendations, solutions and action plans according to the organization's orientations and objectives. You carry out research, carry out preliminary analyses and develop the first drafts of tools or processes. You contribute to problem solving through analyses and your global knowledge of the business field. You will interact with stakeholders working in complementary fields of activity. The nature of the files and projects requires comprehensive knowledge of the business. More specifically, you will be required to: Contribute to the achievement of the Competency Development Department’s plan (priorities), which aims, among other things, to optimize processes and practices that have a significant impact on the work of our teams. Analyze the context and business and/or operational needs in the context of files or projects. Identify, design, and recommend solutions. Analyze their incidents on our management department and organization. Analyze the integration of solutions for follow-up purposes. Contribute to problem solving through analysis and global knowledge of the business field. Exercise an advisory and support role with your unit, work teams and dedicated customers. Work on the implementation of various initiatives of the Competency Development Department. Contribute to the coordination of certain activities/needs of the Competency Development Department. What we offer Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment Benefits apply based on eligibility criteria. What you bring to the table Bachelor's degree in a related field A minimum of two years of relevant experience Please note that other combinations of qualifications and relevant experience may be considered Intermediate experience with excel, Power BI and Microsoft suite tools and components Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients Action oriented, Business insight, Communicates effectively, Complexity, Customer Focus, Differences, Drive results, Nimble learning, Tech savvy Trade Union (If applicable) At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Family Property and casualty insurance (FG) Unposting Date 2025-05-27 Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first. The jobs you found aren’t the right fit? Introduce yourself: we want to know you!
