Description
evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is a leading multi-channel retail brand that stands at the intersection of community, commerce, adventure sports, and the outdoor lifestyle. We offer a distinctly-curated product assortment, and highly-crafted customer experiences. At evo, we define success differently than most, balancing three goals equally: 1) Building an iconic brand and business; 2) creating an extraordinary place and path for our team; and 3) leveraging our success to drive community impact. We are a company driven by our purpose and values, with a collective passion for community, sports and lifestyle, and a drive to together build something that lasts and matters.
The Job:
Are you an inspiring leader who thrives in a fast-paced, high-energy environment? Do you have a passion for creating unforgettable experiences that blend experiential retail with a rental-focused service model? If you’re ready to be part of something new, exciting, and meaningful, we want to meet you!
We’re opening a brand-new evo location in Whistler, and we’re looking for a dynamic Store Manager to lead our rental-first location with a strong focus on delivering exceptional, hands-on experiences. This is a unique role where you’ll oversee a team dedicated to providing top-notch rental services while also creating an immersive retail experience that reflects evo’s mission and values.
As the Store Manager, you’ll lead a passionate and diverse team across rentals, retail, service, and guest services, ensuring every guest has a personalized, memorable experience that keeps them coming back. You’ll recruit, train, and develop a team of driven individuals, helping them grow both personally and professionally in a supportive, inclusive environment. You’ll also work cross-functionally with other evo Whistler locations, offering guidance and staff coverage when needed to maintain a seamless experience across the region.
This is your opportunity to shape the future of evo Whistler— crafting engaging retail experiences that resonate with the community, and ensuring every rental is seamless, enjoyable, and of the highest quality. If you're driven by purpose, love leading a team, and thrive in an environment where no two days are the same, this is the adventure you’ve been looking for.
The Perks:
Complimentary Whistler Bike Park Pass (eligibility requirements apply)
Complimentary Whistler Blackcomb Spirit Pass (eligibility requirements apply)
40 Hours of Paid Volunteer Time
Charitable Donation Matching Program
Extended Medical Coverage (eligibility requirements apply*)
Employee Discounts and access to exclusive pro deals on top brands
Time Together Outdoors– ride days, community events, and volunteer activities
What You'll Get to Do:
Leadership & Culture
Serve as an approachable, honest, and empathetic leader who embodies evo’s values and fosters a culture of respect and belonging.
Recruit, hire, train, and retain a diverse team, fostering a safe and supportive space where all employees feel seen, heard, and valued.
Provide ongoing coaching, performance feedback, and development opportunities.
Directly manage and support the Rental, Service, and Guest Services Leads, guiding departmental goals and ensuring strong cross-functional collaboration.
Provide staff coverage, support, and guidance to teams at other evo Whistler locations when needed, contributing to regional consistency and shared success.
Operations & Guest Experience
Oversee the overall performance of the store, ensuring that all departments—retail, rental, service, and guest services—are aligned and delivering a unified, high-quality guest experience.
Lead the team to exceed key performance indicators (KPIs) and sales targets through operational excellence and consistent execution.
Ensure evo’s brand standards in visual merchandising, store presentation, and service delivery are upheld.
Maintain full responsibility for store P&L, managing all expenses within budget and identifying areas for efficiency and growth.
Staffing & Scheduling
Create and maintain optimized staffing schedules based on traffic patterns and operational needs, balancing labor efficiency with a sustainable team workload.
Develop monthly labor forecasts across all departments, working with department leads to align staffing with business trends.
Marketing, Community & Communication
Build and maintain strong relationships within the local community to enhance store outreach, events, and partnerships.
Collaborate with North America cross-functional partners to execute local marketing initiatives and in-store events that drive traffic, engage the community, and align with evo’s brand purpose.
Support store-level activations that celebrate and reflect the community we serve, ensuring every event is inclusive and aligned with evo's mission.
Act as a key liaison between the store and cross-functional teams, clearly communicating goals, updates, and initiatives.
Monitor and manage guest feedback and reviews, working with department leads to continuously improve the customer experience.
Requirements
What You'll Bring to the Team:
7+ years of experience leading diverse teams in a fast-paced retail or customer-centric environment, with a proven track record of cultivating high-performing teams and positive store culture.
5+ years of successful retail management experience in a complex, multi-channel, or specialty retail environment, with strong financial accountability and operational excellence.
Demonstrated ability to coach, develop, and motivate staff, offering constructive feedback, setting clear expectations, and fostering individual and team growth.
Strong organizational and delegation skills, with the ability to prioritize effectively in high-pressure situations and manage multiple responsibilities simultaneously.
A proactive and calm problem-solver, capable of making sound decisions and navigating challenges with confidence and professionalism.
Experience managing key retail functions including inventory management, cash handling, merchandising, sales performance, customer service, and loss prevention.
Proficiency in standard office software (e.g., Microsoft Office Suite) and comfort working with point-of-sale (POS) and scheduling systems.
Clear and effective communication skills, with a talent for conflict resolution and building trust across teams.
Passion for creating inclusive, people-first environments that support employee growth, collaboration, and long-term retention.
High level of financial literacy, with experience managing P&L, labor forecasting, and achieving sales goals.
Embraces and consistently demonstrates evo’s core values: The Great 8
The base wage for this role ranges from $27.00/hr to $31.00/hr. Where you land in that range depends on your skills and experience, and we also factor in internal pay equity. While the full range is listed for this role, we rarely hire at the top of the range, leaving room for professional and financial growth in role.
At evo, we continually evolve our pay process and total rewards offerings to ensure pay is fair and easy to understand. While every individual's needs are unique, we are proud to offer a benefits package that has been carefully curated to support both your personal life and professional aspirations.
