Description
Our team and what we’ll accomplish together
We are currently seeking a dynamic result-oriented and motivated Sales Performance Manager to be an integral part in growing the Sales Performance and Culture within our Technician Field teams.
This is an exciting opportunity to be part of a transformational team that drives tangible business outcomes while delivering exceptional customer experiences.
As the successful candidate you’ll be working closely with our trusted field teams and leaders, sales support, and channel marketing teams to drive sales performance, productivity and quality through a customized training, coaching & field excellence program.
What you’ll do
Sales Performance Management:
You will closely monitor channel performance reporting and solicit in-depth channel feedback to identify opportunities and prioritize and develop short-term and long-term tactics to achieve TELUS acquisition goals within the channel. To achieve this you’ll:
Develop tools and processes that enable our field team managers to coach and performance manage their teams
Leverage learnings from other sales channels and teams, as well as industry best practices
Review detailed sales and order reporting, by technician, team, and region for outliers
Lead recurring feedback sessions with technician teams on what’s working, what’s not working
Guide and facilitate coaching amongst our field teams and managers
Develop dedicated training and learning tactics for different performance segments and cohorts
Share channel feedback to respective stakeholders within Marketing, Product & Services, Operations & Support
Qualifications
What you bring
Very strong communication skills including presentation, written and verbal communication in a training facilitation and coaching context
Extensive sales experience with a track record of driving progressive sales performance
Relentless passion for driving performance from others through motivation, coaching and training
Ability to analyze data, in order to develop training programs and influence results / KPI performance
Strong organizational skills, ability to prioritize, ability to multi-task, work under pressure, meet deadlines in a timely manner and data analysis skills
Self-motivated and proactive with problem solving skills and able to work with minimal supervision
Must be able and willing to travel
Great-to-haves
A University degree in Business, Finance, Engineering or other quantitative discipline
3+ years of training and coaching experience
3+ years of consumer or retail sales experience
Familiarity or experience with TELUS consumer products and solutions is an asset
Please Note: Advanced knowledge of English is required because you will on a regular basis as part of this position's main responsibilities given its national scope.
