Are you passionate about customer service and want to explore a fact paced, community focused industry? Are you looking for a dynamic work environment where you get to directly impact the success of the team? We have an opportunity for you!
As a Customer Experience Specialist, you will provide front line support of information and sales to Rider Nation. This will include support for home games, Rider programs and various events. You will be the fans direct liaison to setting them up for an amazing game day experience!
Key responsibilities include, but are not limited to:
Handle customer ticket inquires and transactions in person, by email, or over the phone in a professional and courteous manner
Ensure high quality customer service satisfaction
Balance and account for cash and debit/credit receipts
Organize and distribute will-call tickets
Other responsibilities based on programs and needs during the season
Miscellaneous duties as assigned
Qualifications:
One to two years of experience in customer service focused business environment
Proven ability to act professionally in responding to customers and problem solving
Experience taking payments in cash or using a debit/credit machines
Proficient computer skills, including spreadsheets and ticketing database is an asset
High attention to detail, accuracy and organizational skills
Proven communication skills
Quick thinker and responds positively to changing priorities in a fast-paced, exciting work environment
Ability to work as part of team and independently as needed
This role will be required to be available:
Rotating Saturday shifts (in season)
Available to work irregular hours and work schedules as well as work Game Days
Our employees are empowered to make a difference not only in the community, but in our business operations as well. It is our “secret” to a happy workplace. To do that, the Riders foster a culture that values respect, teamwork, hustle, hard work and fun (it is football after all!).
The Saskatchewan Roughriders are advocates for equity and inclusion and want our workforce to reflect the diversity that makes our province strong. YOU are Rider Nation, and we want the growth of our team to reflect all the amazing talents Saskatchewan has to offer.
We acknowledge the time and effort that is required to apply and thank all applicants for their interest, however only those chosen for an interview will be contacted.
