IT Helpdesk Specialist

LeddarTech - Envision the road ahead! • Quebec City • 1d ago

LeddarTech, headquartered in Quebec City with R&D centers in Montreal and Tel Aviv, We specialize in AI-based low-level sensor fusion and perception software. Our solutions enable the deployment of advanced driver assistance systems (ADAS), autonomous driving (AD) and parking applications. Utilizing advanced AI and computer vision algorithms, our automotive-grade software, LeddarVision™, generates precise 3D environmental models for improved decision making and navigation safety. OUR MISSION Deliver high-performance AI automotive software that enables the market to deploy ADAS features reducing the number of road accidents and making transportation more enjoyable and efficient. YOUR MISSION YOUR MISSION The IT Helpdesk Specialist is a critical role responsible for offering technical support and ensuring the smooth functioning of all company. This role encompasses both reactive support, such as addressing user queries and issues, and proactive maintenance, such as updating systems and preventing disruptions. Key Responsibilities Helpdesk Support Serve as the first point of contact for the company employees seeking technical assistance over the phone, email, or chat Perform remote troubleshooting through diagnostic techniques and pertinent questions Walk the customer through the problem-solving process, providing clear and concise instructions. Issue Resolution and Escalation Record events, problems, and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions from customers to the appropriate internal team Identify and suggest possible improvements to procedures. Maintenance and Updates Perform timely workstation hardware and software upgrades as required Ensure security and privacy of networks and computer systems Training and Documentation Provide orientation and guidance to users on how to operate new software and computer equipment Organize and schedule upgrades and maintenance without deterring others from completing their work Prepare accurate and timely reports, documenting the operation of the systems Collaboration and Communication Maintain open communication and positive working relationship with staff Proactively inform team members about any incidents or updates Participate in team meetings and provide input on improvement strategies The ideal person for this job will have Proven experience as a Helpdesk Technician or other customer support role Tech-savvy with working knowledge of office automation products, databases, and remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Proficiency in Windows 10, Windows 11, Office Suite, Office 365, and Active Directory Good understanding of Backup System such as Veeam Backup and other similar solutions Excellent communication skills Customer-oriented and cool-tempered Level 1, 2 technician 1 to 3 years of experience Network+ / A+ certification is an asset Ability to travel between Montreal and Quebec as required (5-10% of the time) Based in Quebec OUR VALUES Customer - Our customers are at the foundation of our actions. People - Our team's well-being and talent is our vector for growth. Innovation - We innovate in all aspects of our business on our path to market leadership. Courage - Our culture nurtures courage and empowerment. LIFE AT LEDDARTECH Flexibility: Many positions in the organization allow for flexible and hybrid work hours. Global Collaborative Multi-Disciplinary Teams: As a lean organization, we foster an environment where everyone’s input matters. You will have the opportunity to influence our technology roadmap with your innovative ideas and contribute to our company's mission. The Right Tools Provided: Regardless of your position, we will outfit you with all the tools you need to be successful. Investment in Learning: Opportunities to attend seminars, trainings, and conferences to enhance your skills. PERKS Employee Assistance Program. Free onsite parking. Public transit accessibility. Comprehensive compensation package including short term incentives and long term incentives. Generous paid time off.