Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. We’re looking for Healthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims. Are you a customer focused individual looking to take the next step in their career? Come join our team! What you’ll do: Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines To appropriately handle Accident Benefits claims according to individual authority, knowledge and expertise. Acquire investigative reports, independent medical examination where appropriate, statements from insured's/witnesses and other specialists as required Educate customers and providers of any new auto reform changes Ensure all aspects of the claim process are handled optimally and within company guidelines Assist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiations Ensure service levels and quality standards are met by approved specialists Educate our insureds about Premiere Healthcare network Attend and actively participate in training and file clinic sessions What you’ll bring: College Diploma/ Associate Degree or similar experience 2+ years of Accident Benefits insurance claims handling experience (required) Large Loss experience is preferred Post-secondary Education (College Diploma or Bachelor Degree) in related field. CIP or working towards CIP is required for licensing Excellent customer services skills Excellent communication skills Ability to learn and adapt to a fast paced environment Good organization skills Ability to adapt and work within various computer programs, databases and software What you’ll get: Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Outstanding Career Development opportunities. We’ll support your professional development education. Competitive vacation package with the option to purchase 5 extra days off per year Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion Corporate wellness programs to support our employees’ physical and mental health Hybrid flexible work model Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally. Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada. We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.
