Description
Create awesome experiences for our customers.
Our team and what we’ll accomplish together
Our Connected Home Hardware team researches, ideates, designs, develops, and manages consumer technologies to make our customers' interaction with TELUS services faster, seamless, and more reliable. Whether finding new ways to connect consumer devices, advancing product form factors, or improving machine-to-human interactions, our team focuses on improving our customers' lives by making technology simpler and friendlier.
We work closely with our engineers, marketing teams, industrial designers, and manufacturing partners to manage products from conception to launch and retirement. We support Optik TV, internet access hardware, Boost Wi-Fi, SmartHome, and more.
What you’ll do
As a Senior Technical Product Manager - SmartHome Hardware Global Partner Experience in the TELUS Connected Home Hardware Team, you will manage a portfolio of hardware devices and develop new products for SmartHome service that will be utilized by TELUS and our global partners. You will assess and evaluate TELUS’ current and future SmartHome portfolio to ensure the proper product mix for products including IoT hubs, security cameras, doorbells, and chimes. To achieve this, you will manage the end-to-end product lifecycle for your product portfolio.
Specifically, you will:
Work with global customers to understand their business requirements and translate them into hardware requirements
Develop product roadmap and the in-home deployment architecture for current and new products
Engage with and get buy-in from several stakeholders and partners, both internally and externally, on your proposed product roadmap
Create, maintain, present, and get approval for business cases that support your product roadmap from all leadership levels
Lead all internal and external teams for product launches and ongoing management, including vendors, engineering, systems and ordering, app development, marketing, logistics, and supply chain
Create, maintain, and share project plans and schedules for new product development with all leadership levels, both internally and externally
Evaluate mechanical design, RF design, CMF (colour, material, finish), and production decisions as part of the product development process
Maintain strategic partnerships with various hardware, silicon, and software vendors
Qualifications
What you bring
Experience managing the complete lifecycle of hardware products, from initial concept ideation and market validation through development, launch, sustained growth, through to end-of-life planning
Demonstrated ability to drive strategic decisions at each phase while collaborating with engineering, manufacturing, marketing, procurement, and other stakeholder teams
Proven track record driving hardware products from concept to sunset, with solid expertise in development and manufacturing processes.
Demonstrated success in strategic roadmap creation, cross-functional leadership, and lifecycle management decisions that optimize product value, manufacturing efficiency, and market impact.
Degree in business, engineering, or a related field
Experience working with third-party vendors, particularly manufacturers
Excellent verbal and written communication skills to bridge technical and business teams
Great-to-haves
Experience with new technology development
Experience with consumer electronics or telecom industry
PMP Certification
Agile Product Management Certification
Knowledge of Jira and Confluence
Knowledge of Monday.com
Knowledge of G-suite
Spoken Mandarin is helpful when communicating with manufacturing partners
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