About the role: The role encompasses the passion and creativity of production, in combination with the expertise of audio-visual equipment and technology, to ensure a successful production. The role oversees the operational setup of the production control room and oversee the troubleshooting of all aspects of the client’s production facilities and control rooms. Candidates should be punctual, trustworthy, and able to work independently, managing their time and priorities. Additionally, they must be strong team players who are able to work closely with other support team members and possess a highly proactive “can-do” attitude. This position reports to the Employee Technology Support Manager in Toronto. Requirements: 3+ years of experience in event production, broadcast, video production, or another similar field 2+ years of experience in onsite, virtual, and hybrid live events. Studio production and event experience Experience with control room equipment including video switchers, audio consoles, and robotic cameras Knowledge of virtual production and meeting platforms i.e. Zoom, Teams, or similar platforms Experience with Ross, Vmix and or/similar production environments and video switchers Experience with audio production systems including Yamaha audio consoles, Dante audio routing, Shure microphones, and intercom systems. Service experience in a large corporate environment Entry level IT experience Duties: Oversee the setup, and configuration of all necessary control room elements to ensure a high- quality event for client productions Provide day-to-day operational support, checks, and monitoring of AV equipment including Zoom rooms Fulfill event production including but not limited to: Technical direction, Audio mixing, Robotic cameras, Virtual platforms, Graphics, Streaming, Lighting presets, Teleprompter Providing excellent customer service to our employees; In person, phone, email Ticket management support for our employees within required SLAs Working with the team leader to provide continual service improvement of our processes and knowledge base Assess competing priorities, own issues to resolution Maintain asset management database for AV hardware Qualifications: Bachelor's degree 3.5-4.0 GPA (preferred in technology) or related field, or equivalent professional experience Certificates are an advantage Strong written and oral communication skills Understanding of ITIL framework Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues. 100_MstarResCanad Morningstar Research, Inc. (Canada) Legal Entity How to Apply for a Job at Morningstar Step 1 When you find a position you're interested in, click the 'Apply' button. Please fill out this form completely, attaching your resume and cover letter in the approved format. Read the job requirements carefully and make sure to attach writing or design samples as required. Applicants must submit their resume and other information through our corporate website to be considered for a job at Morningstar. No phone calls, please. Step 2 You will receive an email notification to confirm that we've received your application. Step 3 If you are called in for an interview, a representative from Morningstar will contact you to set up a date, time, and location. Be prepared for a rigorous interview process. To make sure you're a good fit for Morningstar and we're a good fit for you, we'll schedule time for you to meet with multiple staff members at all levels of the company. Expect to return for multiple interviews as part of the process. A representative from Morningstar will contact you with the results of your interview—either with a job offer or to let you know our plans for the position. Applicants With Disabilities Who Need Accommodation Morningstar is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 312 384-3900 or email AskHR@morningstar.com and let us know the nature of your request and your contact information. Please note: We only accept calls from applicants who need accommodation related to a disability. Please, no calls with unrelated questions or requests. Please be sure to include the title and location of the open position you’re interested in when you leave a message. US Applicants: Morningstar is an E-Verify program participant. Learn more: This Organization Participates in E-Verify (English) - https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf This Organization Participates in E-Verify (Spanish) - https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work (English) - https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-Verify_Native_Documents/OSC_Right_to_Work_Poster.pdf Right to Work (Spanish) - https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-Verify_Native_Documents/OSC_Right_to_Work_Poster_ES.pdf EEO is the Law: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf Pay Transparency Notice: https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf Morningstar is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisions—including recruitment, hiring, compensation, training, promotion, transfer, discipline, termination, and other personnel matters—without regard to race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.
