About QuadReal Property Group QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $85 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest. QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come. QuadReal: Excellence lives here. www.quadreal.com We are looking for customer-focused Service Desk Analyst to provide technical support to our end user community across multiple platforms/locations. You will be responsible for diagnosing and troubleshooting technical issues, assisting with software and hardware installations, and providing exceptional customer service. The successful candidate, and member of our exceptional service delivery team, is an experienced technical problem solver, a great communicator, and self-motivated individual. Responsibilities Function as the first point of contact for end users/customers seeking technical assistance via all support channels including email, chat, phone, or walk-ups. Prioritizing & resolving incoming IT issues/requests to achieve a high level of user satisfaction with every interaction. Respond to and resolve technical issues/requests with various software and hardware systems, including but not limited to Windows 10/11 OS, Office 365, and mobile devices (Apple & Samsung), and printers. Collaborate and communicate with users, peers, and other IT team members to resolve service and support related issues. Ensure user queries and/or issues are documented, validated, triaged, and updated for further action in Service Now to meet established SLO/SLA targets. Ensure asset and inventory management records are maintained and up to date as defined by QuadReal asset management standards. Proactively escalate issues to appropriate support group or management as applicable. Develop, maintain, and contribute to QuadReal’s knowledge repository including but not limited to the publication of knowledge articles / knowledge sharing / Standard of Procedure / User guide / training materials etc. Participate in the development of continuous service improvements (CSI). Function as subject mater expert for assigned support and technical domains to provide outstanding user experience. Maintain knowledge and awareness of department and corporate policies, procedures, standards. Maintain technical knowledge for current support responsibilities and emerging technologies. All other duties as assigned. Create and foster a “customer centric” culture within the Service Delivery team. Work Conditions Ability to work in a fast-paced, high-volume, customer-centric, and continuous improvement environment. Provide onsite services minimal 5 days/week during business hours, or as required to meet business and Service Delivery requirements. May be required to work a modified workday(s) or weeks(s) to meet business and Service Delivery requirements. #LI - NW1 Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes. QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact. At QuadReal, we create spaces that enhance the lives of the people and communities we serve. Headquartered in Vancouver, Canada, our vision is to be a leading global real estate partner—driving meaningful impact while delivering prudent growth and strong returns. With a global presence across Canada, the U.S., Asia, and the UK, our success is built on our values—integrity, collaboration, performance, innovation, and responsibility. Dedicated teams and like-minded partners are why we are one of the world’s leading real estate companies. Join an exceptional team of over 1,900 professionals in an environment that empowers you to grow, excel, and make a difference. Together, we’re reimagining an industry and building a culture where ingenuity meets community-building.
