RESPONSIBILITIES Implementation & Training Configure and deploy ERP software to meet client needs. Train users to ensure successful adoption of our solutions. Assist with data migration, system integration, and testing. Analyze customer workflows and recommend software optimizations. Ensure projects stay on schedule and within budget. Customer Support & Issue Resolution Investigate, track, and resolve software issues for both on-premises and cloud-hosted applications. Provide timely, professional assistance to clients via phone, email, and chat. Escalate complex issues and collaborate with internal teams (Support, Development, TechOps). Document customer issues, update knowledge base articles, and improve support processes. Collaboration & Continuous Improvement Work with Account Management to identify opportunities for additional solutions and services. Support product releases by coordinating with Support, TechOps, and Development teams. Provide documented feedback to R&D on bugs, enhancements, and client requests use Harris ERP systems and tools. QUALIFICATIONS & EXPERIENCE 2+ years of experience in customer support, implementation, or a similar client-facing role. Strong understanding of ERP software (local government experience preferred). Technical proficiency in on-premises and cloud-based applications. Experience troubleshooting software and resolving complex functional issues. Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical users. Self-motivated, detail-oriented, and able to manage multiple tasks. Ability to travel across North America (United States, Canada, and the Caribbean). WHAT WILL MAKE YOU STAND OUT Experience with CitySuite ERP software or similar solutions. Familiarity with TeamSupport, ClickUp, and Microsoft Teams. Experience working in virtual/cloud environments (AWS, Azure). Familiarity with SQL databases and scripting (e.g., PowerShell, Python). BENEFITS AND WORK HOURS Harris ERP offers a competitive salary and stock ownership options. We also provide access to corporate health, dental, and vision plans, as well as life insurance, disability, and AD&D coverage. While Harris ERP is headquartered in St. Louis, we are a remote-friendly employer. Some flexibility in hours is allowed, but employees must be available during core work hours. In addition to paid vacation, we offer flexible paid personal time. Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
