We are seeking a Support Analyst to join our team at SmartWorks! As a Support Analyst, this professional is accountable for handling and escalating support calls or tickets and directly engaging with customers to address service issues and resolve computing problems. You will have the background knowledge necessary to recognize code-related issues and escalate them to the development team. You’ll possess excellent written and verbal communication, an ability to self-manage and meet deadlines, and able to build and maintain effective relationships with customers. What You’ll Do: Handle support calls or tickets. Installing and updating product line applications, integrated 3rd party applications, and operating system and/or database applications. Exercise sound professional judgment in investigating technical problems. Collects detailed information to categorize requests to establish a method of resolution. Documentation of all customer communication through tickets. What We’re Looking For: 1+ year(s) of customer service experience in a technical environment or relevant experience Proven problem-solving abilities Proven verbal skills and exceptional written skills Experience in technical documentation Ability to multi-task effectively Work well autonomously What We Offer: RRSP matching program and employee stock purchase plan. Health Insurance from day 1 (medical, dental, vision, life, short and long-term disability, AD&D). 3 weeks of vacation and 5 Personal days. Who We Are: For over a decade, SmartWorks has been providing best-in-class meter data management and analytics solutions to more than 300 utilities throughout North America and the Caribbean. Our vision is to change the way the world relates to energy and water through data-driven intelligence. We apply artificial intelligence and advanced analytics to extract insights from the vast volume of related data that is available now and will be in the future. Our solutions liberate our customers from the burden of big data management, freeing them to focus on their business, to improve their service, and to effortlessly make informed decisions. SmartWorks is a division of N. Harris Computer Corporation. Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
