Description
Join Our Team
Join as our Director, Business Intelligence (TELUS Business) and help shape the future of data-driven customer experiences. As part of our innovative and entrepreneurial team, you'll play a pivotal role in developing a world-class, AI-powered platform that delivers insights and shapes the way we engage with TELUS Business customers.
We're seeking an exceptional leader who combines strategic vision with hands-on expertise in data analytics and artificial intelligence. You'll be passionate about transforming complex business challenges into actionable insights, with a curiosity for uncovering opportunities hidden within data. As our BI Director, you'll architect our next-generation analytics capabilities while building and leading a high-performing team of data engineers. This role offers the unique opportunity to drive enterprise-wide data strategy, establish best practices for AI implementation, and create scalable solutions that directly impact business growth and customer satisfaction across TELUS Business.The Impact You’ll Make and What We’ll Accomplish Together
Reporting to the Vice President, Small & Medium Business Marketing, you will be the chief strategist for our intelligent marketing future. You will have the mandate to lead our data ecosystem, defining our roadmap and evolving our customer 360 platform.
Your role is to transform our rich data into a predictive, strategic asset. You will move beyond traditional BI, pioneering the use of machine learning and advanced analytics to create profound competitive advantages.
Your leadership will be instrumental in fostering a culture of innovation and data-driven excellence, guiding your team to unlock insights that will reshape how we approach the market. A critical component of your success will be leading a large team (onshore and offshore), providing dedicated support, coaching, and development to help your team members achieve their professional and personal objectives.
Qualifications
You're the missing piece of the puzzle
Proven leadership experience: Successfully built, managed, and developed high-performing analytics teams in fast-moving business environments
Strategic mindset with practical execution: Challenge existing processes, ask critical questions about data usage, and identify opportunities for improvement
Strong analytical and communication skills: Translate technical concepts into business language and turn data analysis into clear recommendations for action
Marketing technology expertise: Hands-on experience with BI tools, Adobe digital platforms, and Salesforce Cloud, including their built-in analytics capabilities
Project delivery track record: Led complex data and analytics initiatives from planning through implementation, including managing teams, timelines, and organizational change
Stakeholder management abilities: Build relationships across departments, influence decision-makers, and gain support for data-driven initiatives
Operational flexibility: Balance immediate business needs with long-term strategic planning and system development
Great-to-haves
An educational background in a technical or data-driven field (e.g., Computer Science, Engineering, Statistics, Data Science) and/or a Master of Business Administration (MBA) degree
Hands-on experience in a data science or machine learning environment is a strong asset
10+ years of progressive and relevant work experience in analytics, data, or a related field
Prior telecommunications expertise
B2B marketing experience
What We Give Back to You:
Opportunities to work on high value and high visibility projects
Flexible work styles with the ability to work in and out of the office
Work in an organization that continuously supports your personal development with leading edge training and development tools
An environment that lets you be your best every day
Work in an organization that actively supports you giving back to the community you live in
Competitive pay
