This position has the option to be located in Bellevue WA, Nashville TN,
Arlington VA, Phoenix AZ, or Toronto ON (Canada).
Amazon Business (AB) is re-inventing B2B eCommerce by offering business
customers of all sizes the same advantages Amazon has already brought to
consumers including broad selection, low pricing, and great customer service. WW
Amazon Business Operations is building the operations and supply chain solutions
that will enable AB’s rapid growth by re-engineering many parts of our supply
chain to offer B2B specific last mile delivery solutions, consolidated and
pallet deliveries, and many other services to scale Amazon Business in line with
unique customer requirements. As a leader within this organization, you will be
involved in helping re-imagine what a B2B supply chain should look like and play
a key role in the technology that will power our B2B supply chain.
Amazon Business Delivery Experience is looking for Program Managers with a
strong delivery record and proven project management experience to own
strategic, tactical, cross-functional and technology projects and programs.
These roles require scoping and creating project plans, developing processes,
coordinating and driving execution, and communicating to senior management on
status, risks and process/product changes. Cross-team coordination, project
management and executive presentation skills are essential.
Key job responsibilities
- Manage new and existing programs, successfully delivering difficult projects
and goals across multiple organizations
- Work directly with external providers, customers, and partner teams to craft
and deliver scalable solutions
- Partner with other program/product managers to secure resources, scope
efforts, set project priorities and milestones and drive delivery
- Own program communication, accelerating progress by driving crisp and timely
decisions, clearing blockers (e.g., path to green), escalating as appropriate
- Influence design and development of strategic processes
- Work with program managers and business leaders to communicate and impact
critical business initiatives
- Develop, implement, and govern KPI reporting for a portfolio of programs,
providing visibility to the milestones, and performance across all projects and
using this data to drive/influence business decisions
- Engage other Amazon business units globally to share best practices and
improve end to end outcomes for Amazon customers
- Manage post-launch support plans (e.g., post-mortem, issue/ticket management,
etc.) and look for opportunities to improve program quality and operational
excellence
Basic Qualifications: - 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating
results to senior leadership
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts,
multiple criteria lookups, nested logical/IF formulas, data cleansing, array
formulas, etc.)
- 3+ years of communicating with and presenting to executive and senior
audiences experience
- 3+ years of data analysis experience Preferred Qualifications: - 2+ years of
driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult
education, organizational development, instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
