Join our growing Delivery Excellence Team! This opportunity is for those with a passion for improving Consulting processes in relation to our delivery tools and methods, maintaining upskilling standards around delivery practices, applying quality standards, measuring and reporting on delivery risks and quality. A career within Delivery Excellence In this role, the successful candidate will work on ensuring the quality of our consulting services across all practice areas in Canada. These areas of responsibilities may include management and reporting on various platforms, tools, and methods. This role will also have an overarching view of Consulting sales and delivery KPIs and performance; role expectations, learning and development; quality management and upskilling for our community of coaches. The successful incumbent will have the opportunity to gain valuable experience and skills in PwC’s delivery model and quality management in a collaborative working environment of dedicated professionals that are committed to delivery excellence. This role will provide the opportunity to work with 50+ leaders across the Consulting practice while improving delivery processes, and by extension - client trust, firm’s reputation and staff experience, as client-facing practitioners will implement the results of your work. This role involves creating presentations, training materials, job aids, and other deliverables to raise the skill set of the entire organization. After 12-18 months we expect the newly created processes to become Business-As-Usual, and the specialist will be considered for a transition into a regular client-facing consulting role while championing the delivery excellence framework within a client-facing practice team (skillset match with a new client-facing practice team is a prerequisite for new external hires).
Meaningful work you’ll be part of
As a Senior Manager, Project Delivery Excellence for our Consulting Practice, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include:
Quality Management: Oversee and implement quality management processes to ensure that all deliverables and services meet the highest standards of excellence.
Data analysis: Analyze various data sources to support recommendations for Delivery Excellence processes improvements with evidence (e.g., sales data, delivery risks data, financial data, etc.).
Continuous Improvement: Identify areas for improvement and implement strategies to enhance service delivery and client satisfaction (e.g., create new job/roles descriptions for delivery teams, create process playbooks).
Stakeholder Engagement: Collaborate with internal stakeholders to ensure alignment with quality standards.
Reporting: Maintain accurate records and reports related to quality management and service delivery.
Staff Experience: Contribute to enhancing staff experience on client engagements by designing processes that ensure that engagements are meaningful, well defined, and well governed throughout the engagement lifecycle.
Experiences and skills you’ll use to solve
Hands-on experience managing projects / programs: manage and prioritize product and project backlogs, ensuring alignment with business goals; develop and maintain comprehensive project plans, including timelines, milestones, and resource allocation; monitor project progress using RAID logs, risk assessments, and issue tracking; ensure timely delivery of project objectives while managing scope and stakeholder expectations xperience using a variety of project delivery platforms, tools, and methods such as Jira, AzureDevOps, Agile, AI, etc.
Skills building performance reporting to track project delivery progress across consulting to provide visibility into our portfolio of complex deals (using data models, data analysis, Power BI, etc.)
Experience developing and communicating role expectations, core skills and behaviors surrounding quality delivery
Experience reviewing and improving existing Learning and Development content surrounding delivery and risk and quality management in particular
Experience in helping to build a community of experienced delivery coaches
Ability to work independently and as part of a team
After 12-18 months, if you want to be considered for a transition into a permanent full-time client-facing role within Consulting, we expect you to have 5-8 years of experience in large-scale complex project management, business transformations, and systems implementation; strong communication skills, delivering project vision and status to all stakeholders; developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell (as part of a team) potential new service opportunities; preparing and presenting complex written and verbal materials; and defining resource requirements, project workflow, budgets, billing and collection.
When applying to a Quebec based opportunity, fluency in French is required. Outside of Quebec, fluency in French is an asset
PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer
Why you’ll love PwC
We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc
PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.
At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.
