The Opportunity
Veolia ANZ is seeking a Customer Experience Consultant to join our team based in Cambridge 7170. As the Customer Experience Consultant, you will play a crucial role in providing outstanding support and resolving a wide range of queries for our customers.If you are someone with a strong background in customer service with excellent communication skills we want to hear from you!What's on offer
Training & development | On-the-job coaching | Supportive team environment
Attractive remuneration package | Annual performance bonus | Wellbeing support
A close knit team environment that prioritises inclusion and collaboration
Opportunity to collaborate with and learn from a variety of departments across the business
What you'll be responsible for
Act as the first point of contact for our customers through a variety of channels including phone, email, and live chat providing support and guidance
Maintain excellent relationships with internal and external customers and stakeholders
Confirming and managing customer bookings
Manage a variety of customer queries including; operations, quotations, subcontracting, price increases, complaints
What you'll need to be successful
Experience within a call centre environment desired but not essential
A positive, can do attitude with a strong focus on customer service
Ability to work in a fast-paced, high-pressure work environment with rapidly changing priorities
Attention to detail and proactive approach to First Call Resolution
A Veolia Career
All of our employees are entitled to:
Employee share plan
Annual salary review with bonus
Support to pursue educational and development opportunities
Access to endless career options and pathways, Veolia promotes from within
Employee Assistance Program (EAP)
Bupa health insurance discount
Corporate Discounts
Fitness Passport
Volunteer Opportunities
Salary sacrificing (i.e. super, novated leases)
We are a Circle Back Initiative Employer and commit to respond to every applicant.
Veolia welcomes applicants from all genders, identities, and cultural backgrounds to apply.
Don't meet every single requirement? You don't need to. Veolia is building a diverse and inclusive workplace that fosters innovation. If you're interested in this role, we would love to hear from you, even if your past experiences don't perfectly align with the skills we've listed.
