Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. In this position, you’ll often be the first person our Members see when they need help. As part of an amazing network of 100 Road Assist team members, you'll share your genuine passion for helping others by providing friendly and professional roadside mechanical assistance or towing services to members of BCAA and affiliated clubs. We are currently looking for a Regular Full-Time Road Assist Fleet & Automotive Technician in our Victoria, BC region! As a Road Assist Fleet & Automotive Technician, you’ll provide expert mechanical assistance and towing services to BCAA members and affiliated clubs across BC. You’ll work a variety of 24/7 shifts, with rolling 37.5-hour workweeks consisting of 8 to 11.25-hour shifts, scheduled one month in advance while in our ‘relief pool’, and moving to a fixed shift schedule once integrated into our ‘shift pick pool’. In addition to roadside service, you’ll support our Victoria Auto Service Centre during vacation coverage and periods of lower roadside call volumes. If you’re hands-on, enjoy problem solving on the road, and have a passion for helping others, this dynamic role offers a rewarding way to make a real difference every day. Who you are: You’re the kind of person who pulls over when you see someone needs help. Making a difference in someone’s day makes your day too. You love working with people and have a passion for cars and vehicle safety. You’re a problem solver who thrives on challenges. Organized yet flexible, you adapt easily to whatever comes your way. You communicate clearly and confidently in English, making connections that matter. You consistently demonstrate a strong dedication to delivering service excellence. Integrity guides your actions; you always uphold ethical standards. You exercise good judgment and plan ahead, making smart decisions when it counts. As a great teammate, you thrive on supporting others and improving your community. Doing things right is important to you, and safety is always top of mind. You’re seeking a rewarding career where no two days are the same, with plenty of opportunities to learn and grow. What you'll do: Be the first point of contact for Members needing roadside assistance, responding quickly to requests for minor mechanical help such as battery replacement, battery boost, tire changes, lockout service, towing, and supplying fuel. Conduct thorough diagnostic assessments on-site to identify vehicle issues and provide effective, timely solutions. Perform high-quality automotive repairs and maintenance tasks right at the roadside, ensuring safety and reliability for our Members. Assist Members in all weather conditions, maintaining professionalism and a positive attitude throughout the assistance process. Promote BCAA memberships and share information about our affiliate products and services during Member interactions. Take initiative to report and resolve any issues encountered, collaborating with your team as needed. Work a rotational 24/7 shift schedule, including weekdays, evenings, weekends, and statutory holidays. Support our Auto Service Centres by performing mechanical repairs such as oil changes, tire swaps, and general maintenance, maintaining BCAA’s high standards for safety and service. Safely move vehicles around the shop and service bays when the need arises. Assist in maintaining a clean, safe, and organized workspace that aligns with environmental and operational policies. Stay updated on vehicle technology advancements to continually improve your skills. Collaborate with the Service Manager and Auto Service team members to ensure seamless service for our Members. Assist and mentor apprentices and lube technicians to help ensure repairs are accurate and complete. What you bring: You’ve completed your high school diploma. You hold a Red Seal Certification. You bring at least 5 years of hands-on automotive repair and diagnostics experience, including a minimum of 3 years as a Journeyperson technician. You have a clean BC Driver’s License Class 5 and are a confident driver. You’re skilled at navigating cities and towns while operating various vehicles, including 5-ton trucks, tow trucks, and pickups. You can safely lift at least 70 lbs during Member service, always prioritizing safety. You’re tech-savvy and comfortable navigating MS Office tools like Outlook and Teams. You have hands-on experience with automotive DMS systems and modern scan tools. Disclaimer ICBC has moved to an insurance model that is driver based, where crashes will now follow the driver. For more information on this change and how it may affect you, please visit www.icbc.com/change. Internal Applicants: Please note that this is a Grade 10 role and the internal posting will close on July 31, 2025. The salary range for this position is $66,515.04 to $83,143.80 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%. What we offer: The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities. Career and personal development to help you grow and reach your goals. Incentives that recognize team and individual sales and performance. Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving. A competitive rewards package including salary, performance bonus programs, pension plan, and more to help build your personal wealth. Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection. BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels. Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members. We’re always looking for amazing people like you. Apply today! BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com. Together, Let's Move BC Forward BCAA serves 1 in 3 BC households with industry-leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance and full auto repair at BCAA's Auto Service Centres across the province. BCAA also has a long history of keeping our roads safe and giving back in ways that improve the lives of British Columbians and communities throughout our province. At BCAA, we are a purpose led organization, where we maximize Member value while passionately supporting our team members, our communities, and our planet. Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing. We bring peace-of-mind to our Members so they can enjoy life more. Our amazing service creates uniquely memorable experiences and ignite unparalleled loyalty. We have been awarded top employer status for several years in a row as one of the best places to work for those who value integrity, teamwork and sustainability. Each of us grows personally and professionally by doing engaging work with inspiring colleagues. To go back to the BCAA Careers Page, please click here.
