Job Summary Job Description The Account Service Representative is responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production. Day Shift – Monday to Friday, must be available from 7:30am to 6:00pm - On site 100% (maximum of 37.5hour/week) What will you do? Provides consistent service to partners (Business Deposit, Cash Supply, ATM, BMO) while respecting dept. deadlines for shipping/receiving of parcels and preparation of deposits. Willing to cross-train in adjoining departments (CP, BD, BPS, ATM) Ensures all documents are examined for completeness and accuracy, and takes appropriate steps to escalate any discrepancies for clients/ACC. Identifies and recommends solutions to recurring errors and servicing gaps to Team Leader/ACC Liaison Officer Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI. Exercises due diligence in following operational risk policies, procedures standards and guidelines. Must have Client Focus, efficient and accurate data entry abilities. Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs. Responsible for all parcels; ability to lift up to 40 pounds Ability for problem resolution and to determine quickly the departments’ priorities Ability to work in high volume & strict timeframe deadlines Nice-to-have Knowledgeable of products supported by the team (Commercial Deposit Processing, Cash processing) What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to take on progressively greater roles A world-class training program in financial services Flexible work/life balance options Opportunities to do challenging work Job Skills Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management Additional Job Details Address: 1 PLACE VILLE MARIE:MONTRÉAL City: MONTRÉAL Country: Canada Work hours/week: 0 Employment Type: Part time Platform: TECHNOLOGY AND OPERATIONS Job Type: Casual Pay Type: Salaried Posted Date: 2025-07-25 Application Deadline: 2025-08-08 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
