Job Summary Job Description WHAT IS THE OPPORTUNITY? The Asset and Account Application Support Team supports various applications in CWM(Canadian Wealth Management) & USWM ( US Wealth Management). In this role you will be responsible to support various CWMT applications, coordination with offshore/onshore support team and closely working with QA, DEV, various enterprise teams and business users. WHAT WILL YOU DO? Work with AAP Support Team to achieve quality application support. Be responsible and working with other teams to manage and maintains applications servers and infrastructure needs, maintaining server cyber hygiene. Support backend system jobs and processes, meeting SLA and business expectations Participates or lead (depends of complexity) development, testing, planning and implementation of projects and fixes Facilitates transition of application from development to production Manages Disaster Recovery exercises for the application Identifies and engages in process improvement opportunities and automation Creates and maintains documentation related to important support processes Establish strong working relationships across project teams and enterprise teams. Collaborate with teams to achieve quality support and ensure initiatives are effectively integrated into RBC procedures and processes. WHAT DO YOU NEED TO SUCCEED? Must Haves: Experience of troubleshooting production issues, determining root causes and engaging proactively in finding long-term solutions,. 3+ years in SQL Server 2012-2019, Sybase and working experience with Programming: ASP.NET, C#, ADO.NET, XML, HTML5, JavaScript. OS Platforms: Windows Server 2012-2019, VM, Linux. Cloud: PCF/Azure Working experience with Web Services: SOAP, WCF, WEB API’S, REST Experience with Reporting Services: RSCON. Data warehousing tools: ETL, DataStage, SSIS Nice-to-have: Mix of technologies: DB: DB2, OS platform: AIX, Azure. Analytics Tool: Elastic Search, Kebana Robotic Process Automation: RPA, Ansible. Handy with Jira, Confluence, Share Point administration Proficiency in communication skills What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services #LI-POST Job Skills Cloud Technology, Critical Thinking, Customer Support Systems, DevOps, Group Problem Solving, Installation Support, IT Operations Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Microsoft ASP.NET, Microsoft Windows Environment, SQL Databases, Support Operations, Task Coordination, Technical Troubleshooting Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: TORONTO Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2025-07-24 Application Deadline: 2025-08-22 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
