Apollo Applied Research is a virtual medical clinic offering its patients an accessible path to medical cannabis treatment. We offer effective treatments for many chronic health conditions such as pain, anxiety, sleep disorders, PTSD and more through an evidence-based approach to empower our patients to take control of their overall health. We have a team of experienced health care professionals dedicated to patient care and medical cannabis education. We are actively seeking new and better ways to treat our patients’ illnesses with medical cannabis across Canada. Apollo is a growing organization in the exciting, fast-paced, and evolving industry of medical cannabis. Working at Apollo provides our employees with an atmosphere of ongoing professional advancement opportunities, learning, challenges, and problem solving. Our teams consist of dedicated and empathetic professionals with a diverse set of perspectives, experiences, and collaboration to maximize our collective impact. The Opportunity We are seeking a dedicated and detail-oriented Veteran Care Coordinator to join our team. Reporting to the Director, Strategic Partnerships Vets/MVA you will play a key part in supporting veterans by coordinating medical cannabis coverage, managing appointments, assisting with documentation submissions, and ensuring seamless communication with Veterans Affairs Canada and Medavie Blue Cross. This position offers a unique opportunity to work closely with healthcare professionals and make a meaningful impact in the lives of veteran patients who served our country and suffered as a result. Responsibilities Support veterans in their medical cannabis journey through appointment scheduling, triage, education, and ongoing assistance with Veterans Affairs Canada (VAC) coverage. Assist Apollo staff working in Allied Healthcare partner offices by providing guidance and support. Manage calls and emails directed to to the Veteran phone line or email account. Coordinate patient coverage by submitting registrations and supporting documents to Licensed Producers (LPs), verifying interim coverage eligibility, submitting required documents to Medavie Blue Cross, and arranging vaporizer coverage when needed. Handle inquiries from Medavie Blue Cross and VAC regarding patient information, invoice submissions, and payment-related issues. Manage patient requests for Licensed Producer changes and/or coverage splits, ensuring timely follow-up with Medavie Blue Cross to prevent disruptions. Schedule and prepare for specialist appointments, ensuring all relevant documentation is on file. Provide in-depth education and support to patients, ensuring proper document processing and scheduling of follow-up appointments. Conduct proactive follow-ups with veteran patients to monitor treatment progress, address medication access issues, and diligently track outcomes in the EMR and relevant tracking documents. Monitor expiration dates for prescriptions, exceptional coverage, and vaporizer coverage, taking proactive steps to prevent lapses. Collaborate with clinic teams to expedite patient care and enhance the overall patient experience. Maintain and update patient trackers, ensuring accurate documentation of patient numbers, order confirmations, prescribed dosages, expiration dates, and vaporizer coverage. Other duties assigned Experience Exceptional attention to detail and strong organizational skills. Knowledge of Licensed Producers and available medical cannabis products. Ability to educate patients on cannabis strains, consumption methods, and titration. Strong problem-solving skills in a fast-paced environment. Excellent communication skills, both verbal and written. Ability to adapt to changing priorities. Familiarity with medical terminology and pharmacology (an asset). Experience with EMR systems, Microsoft 365, Google Suite, and QuickBooks. Compassionate, patient-focused approach with strong interpersonal skills. Ability to work independently while also being a collaborative team player. Other Details Apollo is a growing organization in the exciting, fast-paced and evolving industry of medical cannabis. Working at Apollo provides our employees an atmosphere of ongoing professional advancement opportunities, learning, challenges and problem solving. Our teams consist of dedicated and empathetic professionals with a diverse set of perspectives, experiences and collaboration to maximize our collective impact. This is a full time position located in Fredericton, New Brunswick. CANOPY GROWTH, DEDICATED TO UNLEASHING THE POWER OF CANNABIS TO IMPROVE LIVES. Our mission is an expression of what we value, and what we’re building towards. At Canopy, we are channeling the power of this extraordinary plant – to build an organization made with intention and de?ned by purpose, serving as a new model for a transformational industry. Our vision comes to life through our objectives: harnessing the power of the plant, building a best-in-class CPG company, and fostering a purpose-driven atmosphere. These objectives push us to take on big challenges, to live our ideals, and to ?ght for the meaningful changes we know are possible. With an approach grounded in our responsibility – to use cannabis to build a better world, to inspire our team members, and to advance social justice – we are focused on achieving our ambitious goals. A NOTE ON RECRUITMENT FRAUD Please be advised that recruitment fraud has affected a number of companies. In such schemes, individuals posing as legitimate recruiters may request personal information and payment from those seeking employment. Canopy Growth Corporation, its subsidiaries, and recruiting agencies will never ask for payment at any stage in the recruitment process. If you are asked for payment of any kind from a recruiter, contact your local police department as this is very likely to be fraud. If you believe you may be the victim of recruitment fraud, please reach out to us at canopyjobs@canopygrowth.com and report any issues to the Canadian Anti-Fraud Centre. Let's grow together! Don't delay, apply today. Didn’t find a job but still interested in exploring a future career with us? Share your information with us so that we can keep you in mind!
