Position Summary
River Rock Casino Resort is seeking a qualified, detail-oriented individual to fill the role of Shift Manager, Food & Beverage. The successful candidate will be responsible for the day to day activities of the Food and Beverage operation(s) or Bar Operations on a shift basis while establishing a safe and welcoming work environment for all employees. In this role, you will be responsible for assisting with the planning and directing of F&B operations, ensuring adherence to all policies and procedures, maintaining food and beverage labour costs, sources out new products and services, motivates and leads by example and provides a learning environment. The Duty Manager, Food & Beverage also develops Performance Objectives and delivers Performance Evaluations for direct reports and assists with the implementation all new F&B or Bar Operations projects. Superior public relations and a professional manner must be exhibited at all times.
Duties and responsibilities for our next Shift Manager will include:
Scheduling and supervising employees
Assigning shift work assignments
Monitoring cash outs and forwarding discrepancy reports to management/accounting
Completing shift reports for management and for the next shift
Directing the day-to-day activities of Food & Beverage employees
Organizing and assisting with conducting monthly inventory count and forwarding inventory reports to management
Assisting in maximizing the revenues of the outlet or bar while minimizing operating costs
Developing and cultivating Great Experiences and Memories with all stakeholders (guests, ownership and employees)
Ensuring compliance with licensing laws, health and safety and other statutory regulations
Performing other duties as assigned or directed
Successful candidates will demonstrate the following qualifications:
Post-Secondary hospitality or hotel education or a suitable combination of education and experience
SIR, Smart Serve or IGB Certificate
Food Safe Level 1 & 2 Certificate
Computer literacy in MS Office
POS experience
Minimum 1 year food and beverage team lead experience
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
A willingness to learn, develop and achieve new skills for personal and professional development
Live GCE’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
