Location: Etobicoke, Ontario
Compensation: $19 - $24 per hour
Employment Type: Full-Time or Part-Time
416 Tactical is hiring a Retail Associate to assist customers in our retail store, online, and over the phone. This role involves processing transactions, providing product recommendations, handling inquiries, and maintaining high standards of service. The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced retail environment.
Key Responsibilities
Provide excellent customer service by assisting in-store customers with purchases, product inquiries, and technical support
Process transactions including purchases, returns, and quotations for both individual customers and agencies
Conduct ballistic vest measurements for police officers and law enforcement personnel
Utilize Microsoft Excel, Word, and Shopify point-of-sale system to manage sales and order processing
Maintain and respond to customer service emails and inquiries daily
Curate and create social media posts for product promotions, sales, and general company updates
Support the retail team by assisting with receiving orders and inventory control
Be flexible with work shifts, including weekends and evenings, to accommodate retail hours
Qualifications and Requirements
Previous experience in retail, customer service, or administrative support
Strong communication skills and a customer-first mindset
Experience with customs brokerage, importing/exporting, or familiarity with the CBSA CARM portal is considered an asset.
Proficiency in Microsoft Office, including Excel and Word, and experience with Shopify or other point-of-sale systems preferred
Familiarity with tactical gear, law enforcement, or military products is a plus
Must be a team player who thrives in a collaborative environment
Must not have a criminal record for which a pardon has not been granted and must be able to pass a police background check
About 416 Tactical
416 Tactical is a leading supplier of tactical gear, apparel, and equipment designed for law enforcement, military personnel, security professionals, and outdoor enthusiasts. Founded by former police officers, we understand the demands of the job and are committed to providing high-quality products that help professionals perform at their best.
Our retail store and online shop serve as more than just a place to buy equipment – we are a community hub for those who serve and protect. We take pride in offering a welcoming space where police officers, security personnel, and first responders can take a break, grab a coffee, and find the gear they need. With a dedication to service, trust, and expertise, 416 Tactical is here to support those who keep our communities safe.
416 Tactical is committed to fostering an inclusive environment where everyone feels valued and supported. If you need accommodations during the application process, contact us at hello@highlightta.com. We will work with you to meet your needs.
