At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be? Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard. Join the Pros! Responsible for providing superior customer service to customers over the phone or in person for Hydronics and Heating customer needs. Responsibilities include assessing the customer needs promptly and efficiently, making product recommendations, providing accurate information regarding the product details, taking sales orders and ensuring that delivery times and information are recorded accurately to ensure that we exceed the customers’ expectations. What’s in it for you? Full health care benefits starting day one. Career development and training opportunities Comprehensive benefits with premiums fully paid for by the company for the “Core” package. Life insurance, disability and wellness programs Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution Paid vacation and sick time and day off on your birthday! Bonus programs that include annual performance and profit sharing Employee discounts on top brands Education reimbursement for employees Employee referral program Safety shoe reimbursement What you will do: Responsible for completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders; Ability to use resource materials to problem solve and find solutions for customers; Provide technical support to both Wolseley team and customers; Ensuring customers are provided with accurate pricing, inventory, and delivery information; Provide excellent customer service to new and existing customers to maintain relationships and to cultivate additional business; Work successfully in a team environment with a drive to provide strong customer support; Responding to customers requests and inquiries in a timely manner; Achieving sales and process targets and objectives as set by manager; Participate in trade shows, training, and vendor product meetings to remain up to date on product knowledge, emerging trends, rebates, and product offerings; Understanding customer needs and promote and up sell products; Adheres to company safety policies and regulations; What you will bring: A minimum of two (2) years experience in a similar role, preferably within a wholesale distribution environment or Hydronics Installation/service Must be computer literate, knowledge of AS400 system would be an asset. High level of commitment to exceptional customer service; Knowledgeable of industry products; Must have excellent telephone skills. Demonstrated initiative with the ability to work in a collaborative team based environment; Highly organized in prioritizing work and multi-tasking; Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications. Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. Wolseley Canada is part of Ferguson plc, a leading value-added distributor in North America providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. Ferguson is headquartered in the U.K., with its operations and associates solely focused on North America and managed from Newport News, Virginia. With approximately 36,000 associates across 1,700 locations in North America, Ferguson exists to make our customers' complex projects simple, successful and sustainable. In Canada we are the country’s largest national trade distributor of plumbing, hydronic, HVAC/R and PVF products and solutions. Our national network of over 220 branches coast-to-coast supports over 2,500 employees, including our national team of sales and service specialists and our corporate head office located in Burlington, ON. Our continued growth as an industry leader depends on hiring the best talent and helping them build rewarding careers. We believe in supporting the successes and development of our employees because our customers have come to rely on us for our knowledge, dependability and expertise. Come join us if you are committed to investing in yourself and delivering exceptional customer service.
