At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Auto Claims team is looking for a Manager, Auto Claims to join our team! Reporting to the Senior Manager Claims Delivery, you will be accountable for the management of a National team of Auto Claim Advisors & Senior Auto Claim Advisors. In this role you will support Regional Directors and their Management Team in achieving their loss/expense cost containment and customer experience objectives. As well as efficiency & effectiveness and employee engagement. Accountabilities: Provide operational leadership and direction to a capable team of Auto Claim Advisors & Senior Auto Claim Advisors who handle complex files in multiple provinces and ensures their cooperation to successfully meet Allstate Canada Group and the Claim Department performance requirements Provide detailed analysis that recognizes individual and team opportunities to positively impact Allstate Canada Group financial performance within appropriate claim performance metrics and adverse trends. Building plans to capitalize on the opportunities and reduce adverse risks. Develop employees and their abilities by providing appropriate coaching and feedback in preparation for developmental & career opportunities Recommend, implement, and maintain an optimal organization design within the team, including alignment of roles, accountabilities and authorities and alignment of tasks within the region to deliver on the strategy Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement mythologies Ensure performance and development plans are in place for all direct report employees Participate in Talent Pool Assessments Qualifications: Minimum 5-7 years of Auto Claim experience Minimum 3 years of management experience Enrolled in, or completion of, CIP designation Must hold a level 3 NB adjuster's license Strong negotiation skills and ability to handle conflict resolution opportunities including complex issues An in-depth understanding and working knowledge of Claims Best Practices Advanced MS Office knowledge, especially in Excel and Tableau Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts Strong working knowledge of foundational management systems; Continuous Improvement, Agile, Change Management #LI-KT1 Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together.® At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition. It’s easy to search and apply for a new opportunity with Allstate. Simply use the links below to identify the openings that interest you. About Us
