Location: Must reside in Canada. Role is 100% remote.
About the Role
Innodata partners with industry-leading clients to help them scale their AI development and improve the experience of their customers. We are seeking an Engagement Manager to oversee GenAI automation projects, managing delivery teams and aligning project outcomes to client objectives.
As the Engagement Manager, you will play a pivotal role in ensuring seamless communication between our client and the internal team. You will be focused on project management, stakeholder engagement, and driving the successful implementation of automation initiatives powered by Large Language Models (LLMs). You’ll help drive project goals, coordinate tasks, and guide the execution of strategies to solve complex data labeling challenges, while overseeing the team's day-to-day operations and technical progress.
You’ll be the primary liaison between clients and internal teams, helping define project scope, ensure stakeholder alignment, and deliver measurable value through GenAI solutions. Your leadership will be crucial in advancing our automation practice and helping clients realize tangible improvements to their operations.
Key Responsibilities
Act as the primary point of contact between our client, their stakeholders, and Innodata internal teams, ensuring smooth collaboration and effective communication.
Craft detailed project plans, set clear milestones, and ensure that the team delivers timely results, keeping all stakeholders informed and aligned.
Collaborate with the team to continuously improve processes, based on feedback and performance metrics.
Prepare and manage weekly working group meetings with client stakeholders, ensuring clear notes and next steps.
