Grade GS7 Staff Member / Affiliate Type General Service Reason Temporary > Temporary Assignment/ Appointment Hardship Level H (no hardship) Family Type Family
Residential location (if applicable) Target Start Date 2025-08-01 Target End Date 2025-12-31 Deadline for Applications August 6, 2025 Standard Job Description Senior Data Management Associate Organizational Setting and Work Relationships The position is supervised by a professional staff member who provides the incumbent with general guidance and workplans. The incumbent works independently with an oversight from the supervisor. The position directly supervises some support staff. Contracts are mainly with the colleagues in the same duty station to exchange information and to discuss the work plans. External contacts are with the national and local authorities for gathering and exchange of data. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity. Duties - Monitor the regular data entry activities and verify accuracy and relevance of data on a regular basis. - Prepare regular database back-ups. - Coordinate the data transfer of refugee records amongst camps. - May be required to collect GIS data, update maps and undertake field trips to project sites. - Ensure that the data which are mainly related to asylum seekers, refugees and persons of concern to UNHCR are correctly entered into the computer databases. - Develop and run the required reports from the databases used in the operation including ProGress database and assist in analysis/interpretation of data to identify patterns/trends. - Compile data and interpret the statistics for various reports. - Develop forms and tools for data collection and analysis. - Identify knowledge and hardware gaps of the operation in relation to all aspects of data management. - Decide on data recorded in the database. - Decide on appropriate resolution to incidents. - Escalate issues to supervisor if the incident cannot be resolved within area of responsibility. - Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s). - Perform other related duties as required. Minimum Qualifications Years of Experience / Degree Level For G7 - 4 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher Field(s) of Education Not applicable. Certificates and/or Licenses Information Technology Electronic Data Processing (Certificates and Licenses marked with an asterisk are essential) Relevant Job Experience Essential Not specified. Desirable Microsoft SQL Server (2005 or later) Certification. Knowledge of Microsoft Access. Completion of UNHCR learning programmes or specified training relevant to the functions of the position. Previous experience working with UN/UNHCR. Functional Skills IT-Computer Literacy DM-Data collection methodologies DM-Data Management DM-Database Management (Functional Skills marked with an asterisk are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. Desired Candidate Profile Eligibility to Work in Canada Applicants must be legally eligible to work in Canada at the time of application. This includes individuals with one of the following statuses: Canadian citizen Permanent Resident of Canada (with valid documentation) * Holder of a valid work permit or other written authorization under the federal Immigration and Refugee Protection Act. The Senior Data Management Associate will be responsible for overseeing all aspects of data that support our fundraising efforts. This includes managing our constituent database, data warehouse, and business intelligence (BI) application. We currently utilize Salesforce as our Customer Relationship Management (CRM) system. This is a management-level position. The role supervises one direct report, the (Donor) Database Associate, and manages relationships with external vendors, including our data processing partner KCK and our BI provider. Additionally, the successful candidate will receive strong support from both regional and HQ teams, including Salesforce and BI specialists who can provide training and hands-on assistance. This position has end-to-end responsibility for data management across the entire fundraising operation. The Senior Associate will provide key support to daily operations during a critical period, as we complete our transition to Salesforce. The role involves managing the team to ensure the smooth operation of all donor information systems, including maintaining data integrity, performing updates and corrections, supporting data enrichment, and executing reporting and segmentation tasks. Key Responsibilities Data Management: - Manage the use, maintenance and technical support of databases used in the operation, including planning and overseeing data collection, input and verifications; production of standard and ad hoc reports. - Oversee the organization’s database systems, ensuring data accuracy, integrity, and security. - Perform majority of the core day to day data processes, revenue imports, data requests, and data selections - Co-lead the ongoing systems migration project - Support in the development and implementation of data management strategies, processes and standards. - Serve as the primary liaison between the data team and our data processing vendor - Regularly update and maintain the database, ensuring current and accurate information. - Perform data cleanup and deduplication activities. - Perform data cleanup, transformation, de-duplication and migration activities. Database Administration: - Monitor database performance to ensure it is operating at optimal levels. - Ensure compliance with data privacy laws and organizational policies. Data Analysis and Reporting: - Prepare reports and data analyses to support organizational decision-making and strategic planning. - Collaborate with various departments to provide data insights and support program evaluation and improvement. - Generate statistical reports based on the standard reporting formats and ad hoc reports, charts and tables as required by the management and fundraising teams. Technical Support: - Provide training, as necessary, to UNHCR staff as well as vendors in aspects of data access and management. - Troubleshoot and resolve database related issues in a timely manner. Documentation and Compliance: - Help to create and maintain comprehensive documentation of database systems, procedures, and protocols. - Ensure compliance with data management best practices and regulatory requirements. - Conduct regular audits and assessments to identify and mitigate risks. Team Collaboration: - Work closely with fundraising team including Individual Giving and Major Gifts team to support data driven initiatives. - Foster a culture of data literacy and promote best practices for data management across the organization. - Participate in cross functional team meetings and contribute to organizational strategy discussions. - Perform other duties, as required. Functional Clearance This position doesn't require a functional clearance Required languages (expected Overall ability is at least B2 level) English , , Desired languages French , , Additional Qualifications Skills DM-Database Management, DM-Data collection methodologies, DM-Data Management, IT-Computer Literacy Education Bachelor's, High school diploma (Required) Certifications Electronic Data Processing - Other, Information Technology - Other Work Experience UNHCR Salary Calculator https://icsc.un.org/Home/SalaryScales Other information Important notice: Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing or training). Read about how to avoid scams and fraudulent job offers. Please note that applications are only accepted via the UNHCR online recruitment platform. CVs and/or application requests sent via email will not be answered, reviewed nor considered. For external applicants: We would like to call your attention on the eligibility of International Professional (P) category: According to our Recruitment and Assignments Policy, P staff members will not normally serve in the country of their nationality, and the first regular appointment in the P category must be outside the staff member's country of nationality. In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of. In case of technical difficulties when applying, external applicants (not current UNHCR workforce members) can write to recruitmentcase@unhcr.org. For former UNHCR Colleagues: Former UNHCR employees who are on mandatory break-in service or have separated from UNHCR after 1 October 2022 should create an account through this platform. Once you fill in your basic personal information (employee ID, birth date, name, email address), Workday will identify you as prior personnel and merge your employee account with your external applicant account. The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity. UNHCR, the UN Refugee Agency, takes the lead in protecting people forced to flee wars and persecution around the world, providing life-saving aid including shelter, food and water to ensure their basic safety, rights and dignity. With 18,879 women and men working in 137 countries, we work tirelessly to make a difference in the lives of 89.3 million forcibly displaced people worldwide. Our dedicated and professional staff work around the clock in roles including legal protection, community services, public affairs, health and more. Despite the challenges they can face, our staff are proud to work for UNHCR and determined to make a positive impact. Why a career with UNHCR? Our dedicated staff work to protect and assist people fleeing conflict and persecution at a time when global forced displacement is at a record high. Our colleagues bring a wide range of specialized skills, including expertise in legal protection, administration, community services, public affairs, health and other disciplines. Disability inclusion If you are a person with a disability and you expect you may face challenges during the recruitment process, you can indicate it in your application form. There are options to select any health conditions you may have and outline any necessary adjustments related to disabilities during the recruitment phases. Providing this information is optional. It will be treated as strictly confidential and used only for the purpose of finding out how to better assist you during the recruitment process. Adjustments for candidates with disabilities will be provided as best as possible and as needed upon request. All candidates will be assessed based on meeting the requirements for each vacancy in relation to experience, skills, and education.
