Job Title: Customer Support Agent
Location: Toronto ON
Company: PFSL Investment Canada
Job Overview:
We’re looking for a friendly and proactive Customer Support Agent to provide exceptional service to our customers. You'll resolve inquiries, troubleshoot issues, and ensure a positive customer experience across various channels (phone, email, chat).
Key Responsibilities:
Assist Customers: Handle customer inquiries and issues promptly via phone, email, or chat.
Issue Resolution: Diagnose problems, provide solutions, and escalate when necessary.
Product Knowledge: Offer accurate product/service information and support.
Documentation: Record customer interactions and feedback in the CRM system.
Collaboration: Work with other teams to ensure effective problem-solving.
Skills & Qualifications:
Communication: Strong verbal and written communication skills.
Problem-Solving: Ability to troubleshoot and resolve customer issues.
Empathy: Friendly and patient with customers.
Experience: Prior customer service experience is a plus.
Why Join Us?
Growth Opportunities: Room for career advancement.
Supportive Team: Collaborative work environment.
Benefits: Competitive pay and benefits package.
