Company DescriptionRecognized as the #1 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.Job DescriptionWhat is in it for you:Employee benefit card offering discounted rates at Accor properties worldwideExclusive Employee and Friends & Family Discounts at Fairmont Empress HotelExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerOpportunity to develop your talent and grow within your property and across the worldComplimentary meal during your shift through our Colleague Dining ProgramComplimentary uniform launderingAccess to our comprehensive benefits and wellness programs, including extended healthcare benefits, RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorksAccess to our company-matched Defined Contribution Pension Plan (DCPP)Opportunity to develop your talent through coaching and our Leadership Mentoring ProgramsCompetitive starting salary of $55,765What you will be doing:Reporting to the Director, Food & Beverage, the Food & Beverage Administrator provides vital support for the effective and organized operation of the Food & Beverage division.Administrative & Operational SupportProvide administrative support to the F&B leadership team.Coordinate dining reservations, group forecasts, special requests, and internal communications.Prepare daily reports for operational meetings and maintain current files for forecasts, operating hours, and group resumes.Process all non-food/beverage purchase orders and maintain stationary and supply inventory.Collaborate with Restaurant Managers and Chefs on menu development, editing and distribution.Ensure accurate menu rollouts and updates in Silverware.Monitor and assist in coordinating bi-weekly payroll for the F&B department.Liaise with restaurant reservation to maintain accurate online booking information.Maintain and distribute internal documents such as Restaurant Flat Sheets and IRD Amenity Catalogue.Respond to all large party and tour group inquiries; coordinate details with operations before confirming bookings.Coordinate bookings with hotel partners like toursMonitor and assist the response of the online reviewsMaintain strict confidentiality and demonstrate professionalism in all F&B-related matters.Develop and maintain close and effective working relationship with all supporting department. To assist guests and colleagues with special request they may havePerform duties as directed by the director of Food and Beverage or Hotel ManagementQualificationsYour experience and skills include:Previous experience in an administrative role requiredMinimum one year of administrative/coordinator/sales experience preferredAt least one year of Food & Beverage experience; supervisory role is an assetHighly organized and detail-oriented, able to prioritize and meet deadlines in a fast-paced environmentDiscreet and professional, with the ability to handle confidential informationExcellent communication and interpersonal skills, both verbal and writtenStrong computer proficiency including Microsoft OfficeProfessional phone manner and guest service mindsetUniversity or College degree in a related field is an assetAdditional InformationPhysical Aspects of Position (include but are not limited to): Occasional standing and walkingOccasional bending and kneelingOccasional carrying and lifting up to 20 lbsOccasional ascending or descending ladders, stairs, and rampsVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
