Company DescriptionLocated in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Royal Service Agent (Full-Time). What is in it for you: Wonderful company culture - our colleagues are at the heart of all that we doFood & Beverage discount of 50% in our restaurantsEmployee benefit card offering discounted rates in Accor worldwide for you and your familyLearning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21Comprehensive extended health benefits packageFull rate of pay of $23.39/hourJob DescriptionReporting to the Royal Service & Loyalty Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging service to our internal and external guestsProcess all external and internal calls either by redirecting calls or assisting the callerTake ownership of the caller’s request and ensure follow up according to the hotel’s standardsHave a sufficient working knowledge of all departmentsServe as a liaison for Guests requiring information relating to all aspects of the hotelDeliver and program wake up calls for guestsSend Secure Pay forms upon requestMaintain and ensure all guestroom telephones are in operating conditionResponsible for organizing daily amenity report and same day amenity requestsTake in-room dining food & beverage ordersTake dining reservations for our restaurants and answer questions regarding menu items and special dining events in an informative and helpful wayCreate bills and post to guest accountsMaintain proper telephone etiquette at all timesHave full knowledge of the hotel’s emergency proceduresFollow department policies, procedures, service standards and safety policiesAssist in the training of new colleaguesOther duties as assigned by the Royal Service and Loyalty ManagerQualificationsAvailable to work overnight shiftsFluent in both official languagesPrevious related experiencePrevious Point of Sale system experience preferredMust have Smart Serve certificateFood and Beverage experience is a strong assetAbility to function effectively in emergency situationsMust possess outstanding guest services skillsHighly responsible and reliableMust have excellent telephone manners and experienceStrong familiarity with computers - Must be able to type 40+ words per minStrong team player and self-reliantAdditional InformationPhysical Aspects of Position (include but are not limited to):Sitting throughout shift and occasional lifting and carrying up to 20 lbsFairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
