Requisition ID: 18603? Department: Community & Social Services Dept.? Service: Comm Saf, Well-Being,Pol & Anlt Services? Employment Type: 1 Permanent and 1 Temporary Position (Up to 1 Year)?Work Hours: 35.00?hours per weekAffiliation: Non Union/Non MPE?Salary Information: $64,175.02?- $75,085.92? annually (2025 rates of pay)Location: 100 Constellation, Nepean ?City: Ottawa, ON Job Category: Community and Social Services?Application Close: 08/08/2025JOB SUMMARY
The Community and Social Services department is responsible for creating a strong social infrastructure by providing support to families and individuals in need in order to promote their self reliance and quality of life, in collaboration with community partners. This includes providing community funding, financial assistance, housing, childcare, employment supports, and long-term care.Ottawa’s Community Safety and Well-Being (CSWB) Plan strives to build a sustainable community where everyone is safe, has a sense of belonging, opportunities to participate, and where individuals and families are able to meet their needs for education, health care, food, housing, income, and social and cultural expression. The Community Safety, Well-Being, Policy and Analytics services’s mission is to align partners to common outcomes by building relationships and shared measurements to achieve CSWB objectives as identified by the community. In this role you are responsible for providing a wide variety of confidential administrative support services in support of the Director.You serve as a point of contact for client departments and community partners, providing an initial response to standard inquiries anddirecting non-standard inquiries as appropriate. Duties and responsibilities also include conducting research and compiling documentation and data in support of branch projects or departmental inquiries, generating and making revisions to reports, creating and updating databases and project files, and coordinating the administrative processes.EDUCATION AND EXPERIENCE
Completion of 2 years of community college in Business/Office Administration
Minimum of 3 years of related clerical/administrative experience
KNOWLEDGE
Relevant dispositions of regulations and legislation pertaining to the branch
Branch goals, objectives, policies and procedures
The City of Ottawa’s departments and internal operational and administrative procedures and relevant contacts
General knowledge of MFIPPA regulations
Council reporting procedures
Principles and practices of office management
Record keeping, filing and general office procedures
Database and records management practices
Information verification and basic statistical analysis techniques
Computer applications, including Microsoft Word, Excel, PowerPoint, Access, SAP, Electronic Records Management System and other corporate standard software as required General knowledge of City of Ottawa payroll and financial systems and branch policies, practices, functions, systems and procedures is an asset
COMPETENCIES, SKILLS AND ABILITIES
Work independently and as a flexible and co-operative member of a team
Excellent organization and time management skills and techniques: ability to work under pressure to meet tight time schedules and deadlines, prioritizing work and handling significant problems and tasks which come up simultaneously or unexpectedly
Strict attention to detail and accuracy in the maintenance of records: ability to balance spreadsheets and produce statistical reports
Conduct background research to investigate and solve problems in support of management and staff information needs, as well as project implementation
Client service oriented: ability to use effective and tactful oral and written communication skills with clients at all levels of the organization
Compile, organizes and summarize data and information accurately and efficiently, applying policies and procedures
High level of competence in dealing with sensitive issues
Exercise independent initiative and establish priorities for own workload
Exercise sound judgment, discretion and a high degree of confidentiality
Interpret and explain rules, regulations and policies
Discretion and confidentiality
Make decisions on both routine and non-routine problems
Integrity, tact and good judgment
WHAT YOU NEED TO KNOW
Language Requirement: English oral, reading, writing
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.
