Job Summary This position is responsible for the overall leadership and management of Trade Operations Documentary Collections, Pre-Work, Reconciliation and Trade Loans. In this role, the selected candidate will manage and provide end to end support for Documentary Collection and Trade Loan business. Additionally, they are accountable for operationalizing client care strategies, maximizing transactions, processing efficiency/effectiveness, problem resolution and the integration/implementation of new initiatives and activities relating to all supported workflows. Job Description What will you do? Overall responsibility for client satisfaction relative to the support of work flows for all Trade products and the administration of related electronic delivery channels for RBC’s global client base; with a monthly transactional average of $350MM The management of a complex work flows through 3 teams; managing high risk operational steps that include the verification of collection documentation and its completion of all final settlements Responsible for effective relationship management of all partners, including, but not limited to BBE, P&CB, Capital Markets, IT, and Products/Sales Management teams Responsible for adherence to the Trade Operations Business Plan (NIE/FTE) Build and support governance processes and responsible to manage/mitigate operational risk relative to Trade Processing including AML, ICR, RCSA, IAS and BCP/DRP What do you need to succeed? Must have: Extensive operational experience in the International Trade; focused on all Trade product offerings Proven acumen in leading and coaching people Working knowledge in lean methodologies, RPA and other automation driven activities Strong business partnering experience Nice to Have Working knowledge of JTPS CDCS certified Working knowledge of TLM or other reconciliation work flows What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to take on progressively greater accountabilities Opportunities to building close relationships with clients Access to a variety of job opportunities across business and geographies #LI-Post #TECHPJ Job Skills Accountability, Decision Making, Documentary Collections, Leading in a Hybrid Workplace, Operational Integrity, Operational Risks, Performance Development, Relationship Building, Resource Management, Risk Control, Strategic Thinking, Team Development, Trade Processing, Workflow Process Additional Job Details Address: 180 WELLINGTON ST W:TORONTO City: TORONTO Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2025-07-15 Application Deadline: 2025-08-15 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
